We are recruiting for a Resident Board Member

The challenge of a growing and increasingly diverse ageing population, the pressures of social care funding, and the on-going demand for housing all mean that there is a real need for the services that Housing 21 provide. As one of the largest not-for-profit providers of housing and care  for older people, Housing 21's clear purpose is to provide contemporary housing and care services and solutions that meet the needs of older people of modest means. We fulfil this purpose by providing Retirement Housing and Extra Care properties, and care and support services, that meet individual needs, promote independence and improve quality of life.

With an annual turnover of £200m, a national presence across 150 local authority areas and more than 3,000 staff across 20,000 properties who deliver over 40,000 hours of care weekly, Housing 21 is a sizeable organisation that provides 10% of all Extra Care across both private and non-profit sectors. Housing 21 is now fully committed to pursuing its own distinctive, ambitious and positive strategy of growth, improvement and innovation.

Role specification

Housing 21 aims to provide a consistently excellent service and a great experience for all the people it serves. It seeks to engage and empower residents to make choices and exercise control over the services they receive and to devolve decision making to the local staff who are closest to the residents, whenever practicable and possible. Housing 21 is committed to acting ethically and openly in all that it does, questioning whether it is ‘doing the right thing’ and being ready to acknowledge and learn from mistakes. Ultimately the success of Housing 21 rests on the satisfaction that it provides to its residents, and it is now on a journey of continuous improvement.

Central to this improvement journey is continuing to learn and benefit from the skills and experiences of its residents. The new Resident Board Member will therefore be able to draw on their professional and personal experiences but above all will be able to advise and guide the management team to help ensure the decisions they make continue to achieve the maximum benefit for Housing 21's residents.

Being a Board Member is a key leadership role that requires a high degree of emotional intelligence and confidence. Housing 21's Board operates with a culture of openness, willingness to listen and appreciation of the insights and expertise that other Members of the Board may offer.

Key responsibilities and attributes of the Board Member:

  • A genuine commitment to the social purpose of Housing 21 and dedication to helping older people of modest means to live well in later life
  • Being a guardian of Housing 21’s heritage, a champion of change and willing to carry forward its ongoing commitment to modernisation, growth and best-in-class quality
  • Demonstrating the credibility and confidence to support, guide and be a ‘critical friend’ to the Executive in the leadership and management of a complex asset and service organisation
  • As an ambassador for the organisation, have the ability to engage, influence and connect with stakeholders at all levels, especially with fellow residents and older people
  • An enabling and inclusive style that embraces and values diversity, to ensure that Housing 21 has a strong and vibrant Board that can assess risks and embrace opportunities

Term of appointment and remuneration

The term of office is three years, renewable subject to a satisfactory appraisal and to the Board’s skills requirements at the time.

Members are restricted to a maximum of six years’ service although by exception a term may be extended up to an absolute limit of nine years.

All Board members are paid £10,000 p.a. and expected to commit at least 20 days to the role. Meetings are usually held in Birmingham and travel expenses are payable.


If you are interested in the role we would be keen to find out a bit more about you. If you click on this link, a short questionnaire will open enabling you to register your interest. Don’t worry about providing huge amounts of information – focus on what interests you in the role, and how your personal experiences could potentially guide the Board to better understand how their decisions impact on our residents.

Questions & feedback

If you have any questions, please contact paul.hutton@housing21.org.uk


Deadline for applications: 4 April 2020

You can expect to be contacted by 18 April 2020

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