We are committed to making this site easily viewable and accessible to everyone. We continually improve the accessibility and usability of this website, based on current guidelines and feedback from our residents and website visitors.

Web accessibility standards

This website conforms to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0

Pages on this site use valid HTML and CSS and will display correctly in current and future browsers.

File attachments

Non-HTML files downloadable from this site - for example, Microsoft Word Documents or Adobe PDF files - may present accessibility problems. Download the free programs to be able to view them.

Download Adobe Acrobat

Download Microsoft's Word Viewer

Alternative formats and languages

If you would like any of our published documents in a different format, for example large print, Braille, audio tape or another language, please email the Enquiries Team or call 0370 192 4000.

Text size

To change the text size on this site, click on the text size buttons found at the top right of each webpage.

Alternatively, you can use the browser's controls to change the text size as follows:

In Internet Explorer 6, select
View > Text size >Largest/Larger/Medium/Smaller/Smallest

In Internet Explorer 7, select
Page > Text size > Largest/Larger/Medium/Smaller/Smallest

In Firefox 
increases the font size and decreases it

Colour scheme and contrast

A high contrast version of the website can be viewed by clicking on the high contrast button found on each webpage alongside the text resizing buttons.

How to contact us

Should you experience any difficulty in accessing this website, or if you have suggestions on how to improve its usability, please email the Website Team.