Do you need to get in touch with us?

General enquiries

You can call us on 0370 192 4000 or send us an email. 

Our opening hours are Monday to Friday, 9am to 5pm.

(Please note that our offices are closed on bank holidays).

If you would like to find out more about a specific scheme, please visit the individual page for contact details or to register your interest. You can use our website to search for a property in your area.

You can write to us at:

Housing 21
Tricorn House
51–53 Hagley Road
Birmingham
B16 8TP

Emergency out of hours

Appello Careline: 0333 321 6450

Press enquiries

All press enquiries should be emailed to our Communications Team.

Our opening hours are Monday to Friday, 9am to 5pm, and we are closed on bank holidays.

Feedback, suggestions, compliments and complaints

We genuinely welcome any feedback about our employees and services. In the first instance if you have feedback about our housing or care services you should contact your Local Housing Manager or Housing and Care Manager.

You can write, telephone, email or speak in person to the local manager; there is no requirement to fill in a form. Contact details are available on the individual scheme pages.

If you are unhappy with any aspect of your home or the services provided and want to make a complaint, you can find out more about the process, including contact details, timescales and what to expect, on our Complaints pages.