Coronavirus (COVID-19)

Coronavirus (COVID-19)

25 March 2020

Coronavirus (COVID 19) – latest update

As the situation with Coronavirus (COVID-19) continues to evolve, we would like to assure you that our focus is on the health and wellbeing of our residents and staff.

We continue to follow government guidance and are doing everything we can to ensure you stay safe and well.

We’ve made some changes on our courts following revised government advice on Monday 23 March 2020.

Our courts are designed for independent living for older people but as a consequence our residents are more vulnerable to Coronavirus (COVID-19) than the wider population. We have therefore made the decision to restrict the use of communal lounges and meeting rooms. Unfortunately we can no longer welcome visitors (friends or family) into our lounges and we will not be taking bookings for any events or holding meetings. It is imperative that residents who do use the lounges maintain social distancing of two metres (six feet, six inches) from each other at all times. The numbers of people in the lounge must be limited. If we can’t limit the numbers and social distancing is not adhered to we will have no other option than to close the lounges completely.

The entrances to the schemes have switched to night-time mode meaning the entrance doors will be locked and people only able to gain entry with a fob or by being buzzed in.

We understand this is a worrying and uncertain time and we appreciate your cooperation and understanding as we try to do our best for both our residents and our staff.

Support available

Our operational teams are working hard across the country to ensure we can continue to support our residents in their daily lives.

Our Court Managers remain the key point of contact for our residents.

We wrote to all of our residents on 24 March 2020, updating them on our response to the current situation.  We also reminded them of key contact details for their local manager and local management team and will do our best to keep residents updated at a local level on the presence of Housing 21 staff in all of our schemes.

For all emergencies, residents should continue to contact the Appello Careline.  For all other enquiries, including repairs, the Court Manager should be the main point of contact.  If you do not live on one of our schemes but need to contact the Court Manager for any reason, the number can be found at the bottom of the individual court webpage on our website. 

A list of frequently asked questions for residents can be found via this link

We have also made some changes to our head office

Head office staff are now working from home.  Phones are being diverted and we are doing our best to manage enquiries via phone and email.  Please do bear with us as we do our best to respond.

Our health and safety team, including the Chief Executive and Directors of Operations, is meeting daily to ensure a coordinated response to the ever-changing situation.  Our Chief Executive is holding weekly video briefings for staff across the organisation, providing a regular update and answering key questions.

We are updating our staff via internal channels, as and when we have additional information to support them in their roles, and are also doing our best to support them in maintaining their health and wellbeing. 

We appreciate your patience and understanding as we try our best to maintain a high standard of service to both residents and staff during this difficult time. Your health and wellbeing is our priority.

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