Coronavirus (COVID-19)

Coronavirus (COVID-19)

16 July 2021

Coronavirus (COVID 19) – latest update

As stated in the government announcement on 12 July, from 19 July 2021, there will no longer be any limits on the number of people or households that can meet indoors or outdoors. In addition, the requirement to socially distance will end. 

This means we will no longer have restrictions on visitors allowed into our schemes, or on the use of communal areas. We are mindful that some of our people and residents will have mixed reactions to the lifting of these restrictions, and while some may feel relieved and excited, others may be feeling anxious or concerned. With this in mind we're encouraging everyone to act responsibly and safely, and respect other people's wishes in terms of personal contact and space.

Wearing a mask in communal areas will be a personal choice for employees and residents, though this may change if there are cases at a scheme. Employees at our Extra Care schemes will continue to wear a mask when they are delivering personal care.

We are welcoming residents at our new developments and you are welcome to make a viewing or reservation appointment with our New Homes Consultants.

House moves continue to take place and you can learn more about the steps that we take to keep you safe by clicking below.

Information on visiting show homes

Many of our residents are already taking advantage of the benefits of moving into Extra Care Living schemes during these challenging times, including the assurance of our on-site care team 24/7, the availability of hot and cold takeaway snacks at our on-site café/bistros and convenient access to outdoor space with our landscaped gardens. At our Retirement Living schemes residents can benefit from the support of their Court Managers and 24 hour emergency response should they need it.

Whether you are just considering a move or have already viewed with us, we are committed to ensuring you are safe during all stages of the process. For more information, please call our New Homes Team on 0345 608 4021 between 9am – 5pm Monday to Friday or email

Stamp Duty Holiday

The chancellor has announced a temporary holiday on stamp duty on the first £500,000 of all property sales in England and Northern Ireland; this includes properties bought through Housing 21.

The level at which the tax is charged has been temporarily raised until next March to £500,000 to boost the property market and help buyers struggling because of the coronavirus crisis. For more information click here.

Support available

Our operational teams are working hard across the country to ensure we can continue to support our residents in their daily lives.

Our Court Managers remain the key point of contact for our residents.

For all emergencies, residents should continue to contact the Appello Careline.  For all other enquiries, including repairs, the Court Manager should be the main point of contact.  If you do not live on one of our schemes but need to contact the Court Manager for any reason, the number can be found at the bottom of the individual court webpage on our website.

We have also made some changes to our head office

Many head office staff now work from home.  Phones are being diverted and we are doing our best to manage enquiries via phone and email.  Please do bear with us as we do our best to respond.

Our health and safety team, including the Chief Executive and Directors of Operations, is meeting regularly to ensure a coordinated response to the ever-changing situation.  Our Chief Executive is holding fortnightly video briefings for staff across the organisation, providing a regular update and answering key questions.

We are updating our staff via internal channels, as and when we have additional information to support them in their roles, and are also doing our best to support them in maintaining their health and wellbeing. 

We appreciate your patience and understanding as we try our best to maintain a high standard of service to both residents and staff during this time of time. Your health and wellbeing is our priority.

Additional information:

Guidance for Show Homes

As the situation with Coronavirus continues to evolve, we would like to assure you that our focus is on the health and wellbeing of our visitors, residents and staff.

We are giving you choices on how you wish to interact with us. You can now tailor your experiences with us, including booking an alternative virtual appointment or viewing from the comfort and safety of your own home.

How to book your visit:

  • Book a planned appointment with our New Homes Consultant, by contacting the number on our developments' web page. Viewings must be arranged by appointment.
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