Helping Hands

In Talk Money Week 2020 we launched our Helping Hands campaign, encouraging you to speak to your local manager about any questions or concerns you may have with your account.

Since then we’ve launched our Tenancy Gurus within the organisation who are experts on providing advice and support to colleagues around benefits and arrears. This means your Scheme Managers are supported to help you with any questions on rents, finances or benefits that you may have. We really encourage you to have these conversations if there is anything on your mind – managers are happy to help!

Helping Hands Fund

We know that sometimes, unexpected things can happen, which can put pressure on your finances. To help support you with such situations, in 2022 we have launched our Helping Hands Fund, offering a one off grant of £250 for emergencies or unexpected bills.

Some of the things the fund can be used for include utility debts, white goods, essential furniture (in some cases), food vouchers, funeral expenses and travel costs to get to essential appointments.

The Helping Hands Fund is not intended to be used for rent payments, service charge payments or to pay other personal debts such as credit card or loan payments. If you need support with any of these things, please speak to your Scheme Manager so they can help you see what other support is available.

Applications for a £250 grant from the Helping Hands Fund will be assessed by Housing 21’s Business Improvement Team. We may ask for additional information such as copies of bills and bank statements if required.   

The Team will then purchase any agreed goods, services or vouchers directly.

How to apply for a £250 grant from the Helping Hands Fund

To apply for a grant, please speak to your Scheme Manager who will guide you through a simple application form. Your Scheme Manager is happy to help!

More useful information about Helping Hands

Did you know Scheme Managers can set up payment plans and Direct Debits and offer support with claiming benefits? Watch our video to find out more on how your local manager can help you.

Take a look at our case studies showing how local managers have helped other residents:

There are also lots of resources available online to help you:

Benefits calculators

  • Turn 2 Us - Check which means-tested benefits you may be entitled to, including tax credits
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