In this part of the site, you can find information especially for you as a Housing 21 resident. We produce a range of information leaflets and reports, some of which are listed below – just click on the link to download a copy of the leaflet you want. We'll be adding more as and when they're published.
You can find other useful information - how to request a repair, pay your rent, get benefits advice and so on - in the menu at the right side of this page.
Changes to Housing 21’s Rent Policy
Housing 21 is changing our rent policy from April 2021. This change is necessary because in June last year the Regulator of Social Housing identified that we had not correctly calculated charges for residents on affordable rents and that some residents on social rents had been charged more than the regulations permitted.
We always want to do the right thing and are very sorry for any mistakes we have made and any distress this may have caused. We are absolutely committed to correcting the situation and will be refunding any resident, both current and former, who has been overcharged. We are still 100% committed to our true purpose of providing more and better high quality Extra Care and Retirement Housing for older people of modest means.
Report a repair
Find out what to do when something goes wrong
Our latest advice and updates related to our schemes and changes to rules.
More information for leaseholders at Housing 21.
Find out what benefits and additional payments you are entitled to.
The latest news and updates from Housing 21 in your part of the country.
Resident Engagement Groups
Make your voice heard. Register your interest in the resident engagement groups.
Across the Oldham borough on behalf of Oldham Council, we manage six Extra Care Courts, twelve sheltered Courts and 820 bungalows.
Learn more about our partnership with Kent County Council and the schemes that are involved.
This page explains how you can get support if you are experiencing domestic abuse, or you suspect another Housing 21 resident may be experiencing or perpetrating domestic abuse.
Advice on spotting the signs and reporting domestic abuse.
Great grandmother of seven is able to enjoy time with family once again
A 97 year old great grandmother of seven, has moved into a safer home at Strawberry Gardens in Yatton. The new Extra Care Living scheme on Moorhen Road was developed by Housing 21 and North Somerset Council to help provide independent living.
Amazing grace celebrates 101st birthday by gifting afternoon tea boxes to fellow retirement residents
Grace O’Connell, a resident at Housing 21’s Graeme Bryson Court, has celebrated her 101st birthday by gifting afternoon tea boxes to all the residents at the retirement housing scheme.
Housing 21 wins Best older people’s landlord at the UK Housing Awards
Housing 21 has won the Best older people's landlord category at the UK Housing Awards – described as 'the biggest and best awards' in the housing sector!