3 4 R E S I D E N T S H A N D B O O K Fairness and equality Fairness and equality Meeting your needs We all have the right to be treated with respect and dignity and want to make sure that others are treated in this way too. Housing Care 21 is committed to providing equality of opportunity and fair treatment for all. We will not discriminate because of disability age gender reassignment marital or civil partnership status race ethnic origin colour nationality religion or belief sex or sexual orientation Protected Characteristics. We aim to make sure that there are no barriers to our services that prevent people with different needs and requirements from accessing them. We are committed to embracing and valuing the diversity of our workforce customers volunteers and the communities in which we work and will not tolerate any form of discrimination. When we ask you to tell us if you have a disability this information will be recorded to ensure that we deliver the service in the way you need. For example if you have a visual impairment we may provide reading material in a different format such as large print CD or Braille. Any information you provide will be treated confidentially and only used to ensure you receive the services and information you need.