We are a leading provider of safe, quality and affordable properties for older people, empowering you to live independently with on-site care or support.
In Retirement Living, you will enjoy the privacy and independence of your own property, with the support of an on-site Local Housing Manager during the week and a communal lounge to socialise with family, friends and neighbours.
In Extra Care you will still enjoy the privacy and independence of your own property, the support of an on-site manager and communal facilities including a lounge, bistro and salon. You will also have the reassurance of on-site Care Workers for planned and emergency care, enabling couples of differing care needs to remain living together.
Whichever option you pick will be underpinned by our Respect and Inclusion Charter and our three guiding principles:
Providing a contemporary, forward thinking 21st century service
Focused on continuous improvement and innovation to achieve excellent services and value for money
Achieving high levels of resident satisfaction and a positive experience for the people we serve
"I was delighted to find a lovely place to live, where I could take my cats. I don't have any family, so my cats mean the world to me. We are all very happy living with Housing 21, it is a very friendly and lovely place to live."
Megan, Extra Care resident
properties owned and managed
schemes across England
local authority partners
years' experience
resident satisfaction
hours of in-house care provided every week
of Extra Care schemes rated 'Good' or 'Outstanding' by the Care Quality Commission (CQC)
across all our schemes
of properties meet the Decent Homes Standard set by Government
Governance rating demonstrating we are achieving against our strategic objectives
Viability rating which means we have strong financial profile and capacity in our financial plan which makes us more resilient to any financial risks
Consumer standards rating. This means we are compliant in meeting the Government's consumer standards
Find out more about our Executive Team and Board
Our history dates back over 60 years; find out more about our history
