Need a repair? Find everything you need to know about reporting repairs, resident responsibilities, and understanding what to expect from onsite contractors. Your guide to keeping your home in good condition

Find Housing 21 contact details and information should you need to get in touch with feedback, complaints, compliments. Find information on how we respond to complaints including our complaints policy.

These pages offer information and advice about things like repairs, pets, communal facilities, guest rooms and visitors, respect and inclusion, policies and guides, payments and charges

If you are a Housing 21 resident and looking for a policy, this section includes policies on repairs, complaints, damp and mould, pets, fire safety, mutual exchanges, and more

We share the results from our resident satisfaction survey results at Housing 21 which includes measures such as repairs, home safety and complaints. Also known as Tenant Satisfaction Measures (TSMs).

In these pages, we share the results from our resident satisfaction survey results at Housing 21 which includes measures such as repairs, home safety and complaints. Also known as Tenant Satisfaction Measures (TSMs). Under the Social Housing Regulation Act, from 2024 onwards, all social housing landlords (such as Housing 21), must record performance against these key measurables.