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Home
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About us
- Our history
- Our services
- A dementia-friendly organisation
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Our people
- Our Executive Team
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Our Board Members
- Elaine Elkington – Chair of the Board
- Suki Kalirai - Deputy Chair
- Rosemarie Jenkins - Board Member
- David Clark - Board Member
- Dr. Bola Owolabi - Board Member
- Sandra Stark - Board Member
- William Roberts - Board Member
- Ian Skipp - Board Member
- Richard Dell - Resident Board Member
- Elizabeth (Anne) Golledge - Resident Board Member
- Keith Carnegie - Board Member
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Housing 21 Governance Handbook
- Introduction to Governance at Housing 21
- Mission and values (principle one)
- Strategy and Delivery (principle two)
- Board Effectiveness (principle three)
- Control and Assurance (principle four)
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Appendices
- Appendix 1: Code of Conduct
- Appendix 2: Decisions reserved
- Appendix 3: Role of the Chair
- Appendix 4: Role of the Deputy Chair
- Appendix 5: Role of the Committee Chairs
- Appendix 6: Role of the Company Secretary
- Appendix 7: Conduct of the Board’s Business
- Appendix 8.1: Audit and Assurance Committee Terms of Reference February 2021
- Appendix 8.2: Governance Transformation and Treasury Committee Terms of Reference
- Appendix 8.3: Investment and Development Committee Terms of Reference January 2021
- Appendix 8.4: Extra Care Committee Terms of Reference February 2021
- Appendix 8.5: Retirement Living Committee Terms of Reference February 2021
- Appendix 8.6: Oldham Committee Terms of Reference
- Appendix 8.7: Kent Community Partnership Committee Terms of Reference February 2021
- Appendix 9: Further Important Information Related to Governance Responsibilities
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Our news
- Innovative multi services contract delivers improved resident safety and value for money
- Trading update for the six months ended 30 September 2021
- Housing & Care 21 acquires Goldsborough Estates
- Nottingham Extra Care scheme acquired by Housing & Care 21
- New Chair for Housing & Care 21
- Bury St Edmunds Extra Care scheme acquired by Housing 21
- Back to the future for Housing 21
- Dementia Care ‘Outstanding’ in Walsall
- Sunderland man recognised by British Citizen Awards
- Helmsley Extra Care property welcomes first residents
- Outstanding care in Brownhills
- Westergate ground-breaking ceremony marks the start of new Extra Care apartments
- New community garden named in memory of Sir Ken Dodd
- Extra Care scheme celebrates with a grand opening event
- New housing and care development helps community access pool
- Housing 21 annual conference - is the UK institutionally ageist?
- Penrith ground-breaking ceremony marks the start of new Extra Care scheme
- Fakenham ground-breaking ceremony marks the start of new Extra Care court
- Extra Care court named after Turkish Delight manufacturer
- Bishopton ground-breaking ceremony
- Outstanding care in Yate
- Housing 21’s fourth Outstanding Extra Care scheme
- Housing 21 shortlisted for The Investors in People Awards
- Housing 21 shortlisted for Care and Support provider of the year award
- Great Ayton Extra Care court takes shape at topping out ceremony
- Housing 21 shortlisted in three categories for national development awards
- Fakenham Extra Care Living development named by local school children
- Yatton Extra Care court takes shape at topping out ceremony
- Ceremony marks the start of new Lyde Green Extra Care development
- Another award win for Housing 21
- Extra Care provider awarded fifth ‘Outstanding’ rating by Care Quality Commission following ongoing commitment to improving its services
- Ceremony marks the start of new Worcester Extra Care development
- New Extra Care scheme named by local school children
- Outstanding care in Ipswich
- Ceremony marks the start of new Filey Extra Care development
- Mental Health Awareness Week at Housing 21
- Aldridge Extra Care scheme visited by Amir Khan
- Housing 21 rolls out future proof bathrooms
- £8m North Yorkshire Extra Care scheme is complete
- New Extra Care development name inspired by aspirin
- Housing 21 Joins Harry's Pledge
- Carers Week 2020 - Employee stories
- Extra Care Development in Worcester Named
- Housing 21 Care Worker Hits the Front Page
- Housing 21 Downgrade
- Birmingham’s first co-housing projects underway
- Extra care development reduces isolation
- Extra Care development named after vaccine
- Show home opens at Yatton development
- New Filey development is named
- Housing 21 Downgraded
- Blog: Construction in lockdown
- International Friendship Day 2020 at Housing 21
- S&P Rating Review
- Annual Report 2019/20
- Homes At The Heart
- Show home opens at new Boston Spa Extra Care development
- International Youth Day 2020
- Housing 21 raises £120m through a bond tap issue
- Meadowfields residents make international radio debut
- Blog: Why menopause matters at Housing 21
- North Tyneside Extra Care development is underway
- Housing 21 development brings 66 specialist Extra Care apartments to Fakenham
- Skipton Extra Care development appoints manager
- World Alzheimer’s Day
- Skipton Extra Care topping out ceremony
- International Day of Older Persons 2020
- Blog: From cakes to care work
- Optivo transfers Birmingham schemes to Housing 21
- Bentham Extra Care scheme topping out ceremony
- New Board Members 2020
- Housing 21 appoints manager for Fakenham Extra Care Scheme
- Blog: Mental Health First Aiders
- Gateshead Housing and Care Manager on Queen’s Birthday Honours
- Blog: A glimpse into Dyslexia and tips for achieving happiness
- Worcester Extra Care scheme topping out ceremony
- Thatcham seniors launch recruitment drive
- Talking money with your housing manager
- Collaborative working results in backdated benefits for resident
- A conversation with local manager makes the world of difference for resident
- New Extra Care development commemorates forces heroes
- Leeds Extra Care development is complete
- When Men Really Do Care
- Lyde Green Extra Care scheme takes shape at topping out ceremony
- Housing 21 chief executive wins Investors in People Award
- International Day of People with Disabilities
- Housing 21 wins Best older people’s landlord at the UK Housing Awards
- Show home opens at new Fakenham Extra Care development
- New housing development captures pandemic moments for future generations
- Yatton Extra Care scheme welcomes its first residents
- Retirement Housing scheme takes shape in North Stoneham
- North Tyneside Extra Care development makes history a part of the future
- Amazing grace celebrates 101st birthday by gifting afternoon tea boxes to fellow retirement residents
- National Apprenticeship Week 2021
- Great grandmother of seven enjoys time with family once again
- Blog: A day in the life of an Apprentice Court Manager
- Blog: Thinking of starting a new chapter?
- Blog: Is the COVID vaccine for me?
- Building of Didcot Extra Care Scheme Begins
- Letter to Prime Minister: Make UK a World Leader in Housing with Care
- Eastergate Extra Care development is complete
- Housing 21 announces formation of new Executive Team
- Cookridge Extra Care development is complete
- Blog: Why older people’s housing is where it’s at
- New affordable homes for older people unveiled in Fakenham
- Housing 21 shortlisted in two categories for national development awards
- Community consultation begins on 52 new Extra Care homes in Thurston
- Show home opens at new Extra Care housing development for older people in Filey
- New affordable housing scheme for older people nears completion in South Gloucestershire
- Show home opens at new Eastleigh Retirement Living development
- Dying Matters Week at Housing 21
- Blog: 100 Years of the Royal British Legion - A Resident's Story
- £16m Doncaster affordable housing scheme underway
- Vision for Later Life: A Response from Bruce Moore, Chief Executive at Housing 21
- Blog: Sustaining tenancies and Helping Hands
- Heroic Joe Hits 100
- LGBT+ Dementia Training Offered to Housing 21 Staff
- Gentleman Jack Hits 100
- Show home opens at new Worcester Extra Care development
- Show home opens at new Skipton Extra Care development
- Housing 21 a Top 30 Sustainable Housing Provider
- Marvellous Murie Turns 100
- Blog: To Zoom or not to Zoom
- Housing 21 awarded Investors in People Platinum
- Construction begins at new Extra Care housing development for older people in Didcot
- Future residents check out new Extra Care homes for older people in Stratford-upon-Avon
- Penrith woman’s job takes her back to the site where she was born
- Vera’s Walk For Domestic Abuse Survivors
- Penrith Extra Care scheme celebrates with opening event
- International Youth Day 2021
- Housing 21 Conference Returns to Birmingham In October
- £9.3 million Filey Fields Court Extra Care scheme complete
- Housing 21 finalist for 'best older people's landlord' at UKHA
- Show Home Doors Open at £9.3m Extra Care Living scheme in Peterlee
- Show home opens at new Chipping Norton Extra Care development
- First residents move in to £10 million housing development
- New restaurant and Scheme Manager join Thatcham Extra Care scheme
- Housing 21 and Appello named the best following decision to invest
- Community feedback invited for Extra Care scheme in Upton
- Housing 21’s safeguarding champion placed on 30 under 30 list
- South Gloucestershire Extra Care development is complete
- Housing 21 shortlisted at Housing Digital Innovation Awards 2022
- Celebrations at Casson Court in Thorne, rated ‘Good’ by the CQC
- Celebrations at Fry Court in Great Ayton, rated ‘Good’ by the CQC
- Housing 21 welcomes new Head of Construction
- Back to the 1950’s at Walsall Care Home
- Talk is key for successful Asset Management service delivery
- Knaves Court at the House of Lords
- Tenancy Gurus at Housing 21 save residents over £700k during 2021
- £10.6 million Eastergate Extra Care scheme complete
- Housing 21 successfully sells £80m of 2049 bonds
- Didcot Extra Care scheme takes shape at topping out ceremony
- New £7.5m Doncaster Retirement Living Scheme named
- Admiration for innovation as Housing 21 clinches national award win
- Local Wallington residents involved in national dementia advisory group
- Communities gather to discuss Housing 21’s first flagship cohousing scheme in Birmingham
- £10.2 million Poppy Dene Extra Care scheme complete
- International Women's Day - Amy's IT Journey
- Blog: International Women's Day: Vanessa's Business Improvement Journey
- ‘Good’ news as Alice Bye Extra Care scheme impresses CQC inspectors
- Another shortlisting success for Housing 21
- Housing 21 achieves G1 status
- Housing 21 achieves sustainability milestone years ahead of target
- £9.5 million South Gloucestershire Extra Care scheme grand opening
- Commitment to care for Care Workers at Housing 21
- Box Tree Court rated ‘good’ following first CQC inspection
- A £12.5 million Extra Care scheme celebrates a grand opening in Stratford-upon-Avon
- MP Harriett Baldwin pays a special visit to residents at Roland Rutter Court
- Work starts on new £13 million Extra Care development in Telford
- £9.3 million Filey Fields scheme celebrates its recent opening
- Housing 21 launches industry's first Extra Care Academy to support Care Workers to progress
- MP Paul Holmes visit residents at Malmesbury Court
- Housing 21’s first Extra Care scheme launches in Didcot
- First residents move into Extra Care development in Tynemouth
- ‘Good’ feedback from residents as Pantiles House impresses inspector
- First residents move into £12 million Extra Care scheme in Bentham
- Housing 21 scores hattrick of nominations at regional Energy Efficiency Awards
- Ground-breaking ceremony marks the start of £3.25m extension
- Double award success at the regional Energy Efficiency Awards
- Local MPs visit Housing 21 residents
- Planning approved for Housing 21’s first Extra Care scheme in North Northamptonshire
- Housing 21 employees raise over £3,000 for cancer charity
- Craning-in ceremony marks the start of £6m Retirement Living scheme in Doncaster
- Sensory garden transformed for residents at an Oldham Extra Care scheme
- Show apartment opens its doors at new Extra Care development in Didcot
- Alex Sobel MP visits residents at Lady Ida Lodge
- Housing 21 residents welcome MP Sally-Ann Hart to Farren Court
- Local Housing 21 scheme gives show home furniture a new lease of life with charity donation
- Housing 21 employee nominated for BBC Make a Difference Award (1)
- Ribbon-cutting ceremony marks the opening of £15.2m Extra Care scheme in Oxenholme
- Celebrations at Eller Beck Court as residents enjoy the Extra Care scheme’s first birthday party
- Extra special summer party held at Bishopton Extra Care scheme
- Housing 21 Care Workers start their journey as students in Extra Care Academy
- National Day of Mourning
- Telford Extra Care development takes shape after ground-breaking ceremony
- UK Employer of the Year shortlist leads the way for a healthy work life balance
- Housing 21 employee scoops Carer of the Year at BBC Radio Nottingham Awards
- Housing 21 to bring communities together with cohousing project
- £12 million Extra Care scheme celebrates a grand opening in Chipping Norton
- Retirement Living development takes shape after ground-breaking ceremony
- Housing 21 Chief Executive named in final 10 at Social Care Awards
- Extra Care scheme Lavender Meadows is a ‘Good’ place to live and work
- Housing 21 shortlisted for Care Employer of the Year at the Caring UK Awards 2022
- Housing 21 unveils plans for new Retirement Living scheme in Doncaster
- Housing 21 has been named a finalist in two Housing Digital Innovation Award categories
- Falcon Court residents party in style to celebrate 10-year anniversary
- Extra Care scheme in Penrith praised in recent CQC report
- Housing 21 scoops Best Older People’s Landlord at UK Housing Awards
- £12 million Extra Care development officially opens its doors in Didcot
- “Marvellous” employees at Housing 21 Extra Care scheme recognised in CQC report
- Housing 21 Extra Care Academy- applications now open
- Ground-breaking ceremony takes place at £18 million Extra Care scheme in Redcar and Cleveland
- 500,000 older people could be helped by shared ownership overhaul
- Housing 21 wins Most Innovative Financial Support Scheme at Housing Digital Innovation Awards
- Blog: Harrison reflects on his Housing 21 apprenticeship journey
- Response to Tolent announcement
- £3.8 million extension completes at Extra Care scheme in Weston-Super-Mare
- £13m Extra Care scheme in Telford takes shape at topping out ceremony
- Housing 21 scheme, Cedar Court praised in CQC inspection
- Housing 21 completes major acquisition
- Blog: Debbie Hope shares her experience working in the housing and development sector
- Stephen Morgan, MP visits Alexandra Court for its 40th anniversary
- Housing 21 shortlisted for Later Living Operator of the Year at RESI Awards
- Housing 21 signs Armed Forces Covenant pledge to become Armed Forces-friendly organisation
- Housing 21 and The ExtraCare Charitable Trust considering merger
- Duke of Beaufort Court celebrates 40th anniversary
- Housing 21 announces launch of new Housing Academy
- Planning has been approved for Housing 21’s new Extra Care development in Hampshire
- New Retirement Living development holds a naming ceremony in Runcorn
- Extra Care Manager invited to attend Coronation of King Charles
- Housing 21 announces completion of Minterne Apartments in White City
- Open Day success at Housing 21’s Minterne Apartments in White City
- Housing 21 shortlisted in the national GO Awards 2023
- Stakeholders sought to support national initiative for provision of appropriate housing for people living with dementia
- Goldfield Court celebrate CQC result
- Housing 21 employees recognised in awards shortlists
- Blog: The Dementia and Housing Working Group relaunches
- Grove Court celebrated its 50th anniversary in style
- ‘Good’ news as Belsize Extra Care scheme praised by CQC inspectors
- Housing 21 employee benefits recognised in national awards shortlist
- Housing 21 employees scoop four awards at inaugural Housing with Care awards
- Housing 21 expands property portfolio with acquisition of 445 properties from Clarion
- James Horrigan court celebrates Pride Month with community event
- Housing 21 employees are feeling ‘Good’ after their latest CQC report
- £12 million Extra Care scheme celebrates a grand opening in Didcot
- Housing 21 employee nominated for prestigious East Midlands Award
- Housing 21 shortlisted for Inside Housing Development Awards
- Poppy Dene Extra Care scheme celebrates first CQC rating
- 21 Talks podcast shortlisted for CIPR Award
- Positive culture of Bowland View’s Care Team praised in CQC inspection
- England’s largest net zero volumetric modular Retirement Living scheme complete
- Percy Court marks 40th anniversary with community celebration event
- Extra Care scheme celebrates £1.7 million makeover with launch event
- First CQC visit for Oxenholme Extra Care scheme is off to a ‘Good’ start
- ExtraCare Charitable Trust merger update
- Housing 21 employee shortlisted at National Awards ceremony
- Housing 21 moves one step closer to transforming derelict Birmingham site into first cohousing scheme
- Clifford Mews receives some ‘Good’ news
- Housing 21 unveils largest net zero carbon Retirement Living scheme
- Partnership working helps to help tackle digital exclusion
- Extra Care resident Rita included in 'important milestone' in grandson's life thanks to digital inclusivity pilot project
- Housing 21 shortlisted for Best Older People’s Landlord
- Extra Care Academy: one year on
- How Shared Ownership with Housing 21 helped Sue to buy her first property at the age of 69
- A Shared Ownership Success Story: Valerie and Peter's Journey to Housing 21
- A ground breaking ceremony celebrates the start of construction for Housing 21’s new Extra Care development in Thurston
- Trailblazing Retirement Living scheme scoops top award
- Housing 21 recognised for Best Flexible Working Policy
- Extra Care schemes praised for ‘gold’ standard of care
- Local community in Oldham celebrate official opening of community room
- Residents celebrate refurbishments at Carew Court
- Take a seat as our new Chair of the Board
- Extra Care scheme praised in their latest CQC inspection
- Housing 21 takes home the win at the Leadership Awards 2023
- A ‘Good’ result for Winehala Court
- Extra special guest at Extra Care scheme as Prime Minister pays a visit
- Changes to the Executive at Housing 21
- Making a difference at Housing 21 at beyond
- Ground-breaking ceremony held to celebrate the start of construction at new Extra Care development in the Vale of White Horse
- Colleagues support local charity
- Housing 21 proves things get better with age as it celebrates 60 years as a housing association
- It’s official: Housing 21 is one of the UK’s Best Places to Work
- Residents at Retirement Living scheme “buzzing” from generosity of local supermarket
- Charles Court has a ‘Good’ reason to celebrate
- The community spirit at Housing 21’s Priory Court in Gateshead has been nominated for Koast Radio’s Community Awards.
- Rappelling down Coventry Cathedral for a cause
- Ground-breaking ceremony takes place for a £20 million Extra Care scheme in Cleckheaton, Kirklees
- Extra Care scheme is eager to share its ‘Good’ news
- Sparkling couple celebrates diamond wedding anniversary
- Birmingham’s cohousing scheme with a double meaning
- 73-year-old daredevil completes abseil down Coventry Cathedral
- Third Housing 21 and Vistry North East site recognised in Quality Recognition Awards
- Hargreaves Court fundraises a new furry friend!
- A special diamond anniversary at Diamond Court
- Housing Perks- a new way to save money!
- Nostalgic 80th birthday celebrations for former firefighter
- Elaine Elkington appointed Chair of the Board
- A Ground-breaking ceremony takes place to celebrate the start of construction for 56 Retirement Living properties
- Lord Mayor joins 100th birthday celebrations for local resident
- Housing 21 inspires students at Lincoln Castle Academy
- Celebrating six decades of love at Howard Vyse Court
- Sharing the lived experience of dementia in Extra Care
- Diamond couple celebrate their diamond anniversary
- Housing association saves residents over £500k since the launch of its ground-breaking initiative
- Double 60th Anniversary celebrations at Sycamore Hall
- Housing 21 scoops four awards at the Housing with Care Awards
- Naming and Topping Off Ceremony held for Retirement Living development in Huyton
- Local pupils choose name for Housing 21’s Extra Care development in Faringdon
- Housing: Still rising to the dementia challenge
- Housing 21’s Chief Financial Officer named in 40 under 40 list
- Housing 21 continues to grow portfolio with latest Extra Care acquisition
- Housing 21 shows support for dementia-friendly homes during partnership event
- Young at heart: nursery children form special bond with Winton Court residents
- Retirement Living couple share diamond anniversary celebrations with Housing 21
- Save the date: Diversity and dementia webinar 24 September
- Retirement Living scheme in Wirral celebrates 60th anniversary with a VIP line-up
- Kickstart your career: School and college leavers encouraged to join one of the best workplaces in the UK
- Thurston Extra Care scheme reaches ‘topping-out’ milestone
- Extra Care scheme in Guisborough hosts Topping Out Ceremony
- Dual diamond anniversary celebrations in Sunderland
- Housing 21 residents support Starts at Home Day 2024
- Diversity and Dementia dominate discussions at upcoming webinar
- Residents at Islington Extra Care Scheme Launch Poetry Book with Special Event
- Extra Care scheme in Islington celebrates poetry book launch event with special guests
- Housing 21 reaches 10,000 Extra Care properties with largest ever acquisition
- Ground-breaking ceremony takes place for Housing 21’s second Extra Care scheme in North Northamptonshire
- Housing 21’s flagship Retirement Living scheme in Doncaster recognised at national awards
- Retirement Living Manager at Housing 21 named in Top 30 Housing Champion list
- Housing 21 apprentice reaches national awards ceremony following regional award win
- Why Housing 21’s Extra Care milestone will benefit more than just its residents
- Why acquisitions are key to Housing 21’s growth strategy and the future of older people’s housing
- Housing 21 resident presented with British Empire Medal for 20 years of charity work in Wakefield
- Veterans at Housing 21 share their memories
- Extra Care scheme scoops local award and secures national award nominations
- Housing 21 Investors Update
- Housing 21 reveals name for all-electric Retirement Living scheme
- Retirement Living residents raise funds for life-saving defibrillator
- Extra Care residents embrace the spirit of giving this festive season
- Retirement Living residents in Manchester support local charities this festive season
- How we are regulated
- Our publications
- Our partners
- APPG on Housing and Care for older people
- Contact us
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21 Talks - Podcast
- 21 Talks Episode 1 - Achieving sustainability together
- 21 Talks Episode 2 - Extra Care Academy
- 21 Talks Episode 3 - Inclusivity, allyship and the LGBTQ+ community
- 21 Talks Episode 4 - Financial Wellbeing, Housing 21’s Tenancy Gurus and Helping Hands Fund
- 21 Talks Episode 5 - Getting to grips with tech
- 21 Talks Episode 6 - Activities to positively impact your wellbeing
- Respect and Inclusion
- Armed Forces Covenant
- Sustainability Reporting Standard for Social Housing
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Our awards
- Glassdoor's Best Places to Work 2024
- Shortlisted: Caring UK Awards
- Winner: Leadership Awards
- Shortlisted: Great British Care Awards
- Shortlisted: Investors in People Awards
- Shortlisted: Affordable Housing Awards
- Winner: Offsite Awards
- Shortlisted: CIPR Midlands Pride Awards
- Shortlisted: Inside Housing Development Awards 2023
- Shortlisted: CIPD Awards 2023
- Shortlisted: Employee Benefits Awards 2023
- Shortlisted: Global Good Awards
- Winner: Housing with Care Awards 2023
- Shortlisted: The National GO Awards
- Winner: UK Housing Awards 2022
- Shortlisted: PRCA Digital Awards
- Highly commended: The Northern Housing Awards
- Housing with Care Awards
- Women In Housing Awards- Shortlisted
- Inside Housing 40 under 40
- Winner: Reward Strategy event - Best Response to the Cost of Living Crisis
- Shortlisted: Inside Housing Development Awards
- Winner: Retirement Living Awards- Best Sustainability or Net Zero Future
- Housing Today's Top 30 Housing Champions list
- Winner: Chartered Institute of Payroll Professionals (CIPP) Annual Excellence Awards
- Winner: Payroll Expert of the Year
- Shortlisted: Leadership Awards
- Shortlisted: National Apprenticeships and Skills Awards
- Winner: National Apprenticeship and Skills Awards
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Careers and jobs
- Rewards and benefits
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What our people say
- Meet Sam, Local Housing Manager at Askern Vale
- Meet Shaf, Business Accountant
- Meet Billie, Housing and Care Manager
- Meet Jess, Communications Executive
- Meet Martin, Care Worker
- Meet Hazel, Local Housing Manager
- Meet Zoheb, Regional Coordinator and Housing Academy student
- Meet Karin, Local Housing Manager
- Meet Corrinne, Strategic Operations Officer
- Learning and development
- Become a Care Worker
- Disability Confident Employer
- Housing Diversity Network
- Skills for Care
- Helpful Resources
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Corporate
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Work with us
- Why work with us?
- Development brief
- Acquisitions
- Cohousing
-
Development case studies
- Patent House and Patent Walk: England’s largest net zero Retirement Living scheme
- Sandstone Court: our first all-electric scheme
- The Dale: designing with residents and the planet in mind
- Tanners Court: future-proofed sustainable living
- Lowarth Morbies: meeting design and sustainability standards
- North Yorkshire: Supporting the Extra Care Housing Framework
- Lavender Meadows: addressing the need for specialist housing
- Filey Fields: expanding Extra Care opportunities
- Eller Beck: supporting a growing population of older people
- Summergate Lodge: developing attractive housing for older people
- Investors
- Procurement
- Consultation responses
- Modern Slavery Statement
- Housing 21 Conference
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Work with us
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Our properties
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Resident news and Newsletters
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January 2025: Retirement Living Newsletter
- Happy New Year from all at Housing 21!
- Tenant Satisfaction Measures reports are now available online!
- January: An ideal time to save money
- Calling all residents – Nominate an outstanding contractor!
- Digital skills programme brings technology support to residents’ doorsteps
- Introducing new personal safety technology for employees
- Celebrating our employees
- Help Future Residents: Share Your Experience on Trustpilot
- Pendants – Testing Procedures
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January 2025: Extra Care Newsletter
- Happy New Year from all at Housing 21!
- Tenant Satisfaction Measures reports are now available online!
- January: An ideal time to save money
- Calling all residents – Nominate an outstanding contractor!
- Digital skills programme brings technology support to residents’ doorsteps
- Introducing new personal safety technology for employees
- Celebrating our employees
- Help Future Residents: Share Your Experience on Trustpilot
- Pendants – Testing Procedures
- Retirement Living: Catch up over coffee
- Extra Care: Grab a cuppa with Kris
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Resident Newsletter Archive
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2024 Extra Care Resident Newsletters
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- February 2024: Extra Care Court Newsletter
- March 2024: Extra Care Court Newsletter
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May 2024: Extra Care Court Newsletter (1)
- The Social Housing (Regulation) Act: Highlight on Complaints
- Grab a cuppa and find what’s happening in Extra Care!
- Housing Perks – A new way to save your money!
- The Helping Hands Fund continues!
- Do you have prepayment electricity or gas meter and struggling to “top up”?
- Celebrating our employees
- Help Future Residents: Share Your Experience on Trustpilot
- Pendants – Testing Procedures
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June 2024: Extra Care Court Newsletter
- Could you be our new Resident Board Member?
- Domestic Abuse Housing Alliance (DAHA) Accreditation
- Housing and Marketing Survey 2024
- Have You Tried Housing Perks Yet?
- Compliments and Complaints Performance update: January – March 2024 - Quarter Four and Year End
- Extra Care Residents’ Forum Update
- Resident Engagement Groups
- Celebrating our employees
- Your voice matters; Share your experience on Trustpilot!
- Pendants – Testing Procedures
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July 2024: Extra Care Court Newsletter
- Influenced by you
- 60th anniversary
- Could the National Databank help you?
- Important: Moving from Housing Benefit to Universal Credit
- Extra Care Residents’ Forum update
- Summer is here (perhaps) – a note from a resident
- Celebrating our employees
- Your Review Shapes the Future: Leave Your Feedback on Trustpilot
- Pendants – Testing Procedures
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August 2024: Extra Care Court Newsletter
- Message from Kris Peach, Managing Director of Extra Care
- Influenced by You- Our National Residents’ Survey
- Introducing our new Unacceptable Behaviour Policy
- 60th anniversary
- Extra Care Residents’ Forum update
- Disability Focus Group – A message from the Chairs
- Calling All Residents: Help Us Shape Our Anti-Social Behaviour Policy!
- Compliments and Complaints Update Performance update: April – June 2024 - Quarter One
- Reporting accidents / falls
- Celebrating our employees
- Make Your Voice Heard: Leave a Review on Trustpilot
- Pendants – Testing Procedures
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September 2024: Extra Care Court Newsletter
- Message from Kris Peach, Managing Director of Extra Care
- Influenced by You - Meet our new Resident Board Members
- Influenced by You- Our National Residents’ Survey launches this month
- 60th anniversary - Our celebrating 60 photo competition winners
- Have you signed up for Housing Perks yet?
- Celebrating our employees
- Join the Conversation: Leave Your Feedback on Trustpilot
- Pendants – Testing Procedures
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October 2024: Extra Care Court Newsletter
- Influenced by You - Our National Residents’ Survey closing date has been extended
- Influenced by You - Extra Care National Residents’ Forum minutes
- Influenced by You - Join the Residents’ Complaint Panel
- We’re launching our updated Residents’ Handbook
- Building and Fire Safety Handbook is now available
- People and Property Visits
- A sparkling story from resident, Jillian
- Helping Hands – we're here to help
- Save big this Christmas with Housing Perks!
- Celebrating our employees
- Make your voice heard: Leave a review on Trustpilot
- Pendants – Testing Procedures
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November 2024: Extra Care Court Newsletter
- Grab a cuppa and find what’s happening in Extra Care!
- Helping Hands – loan sharks
- Our new Hate Crime Policy
- Compliments and Complaints Update Performance update: July – September 2024 - Quarter Two
- Sparkling stories
- Celebrating our employees
- Join the Conversation: Leave Your Feedback on Trustpilot
- Pendants – Testing Procedures
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December 2024: Extra Care Newsletter
- Message from Kris Peach, Managing Director of Extra Care
- A virtual Carol Service with everyone at Housing 21!
- Learning from complaints
- Extra Care National Residents’ Forum meeting summary
- Calling all residents – Nominate an outstanding contractor!
- Lights, camera, action!
- Sparkling stories
- Celebrating our employees
- Make your voice heard: Leave a review on Trustpilot
- Pendants – Testing Procedures
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2024 Retirement Living Newsletters
- January 2024: Retirement Living Court Newsletter
- February 2024: Retirement Living Court Newsletter
- March 2024: Retirement Living Court Newsletter
- April 2024: Retirement Living Court Newsletter
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May 2024: Retirement Living Court Newsletter (1)
- The Social Housing (Regulation) Act: Highlight on Complaints
- Catch up with what’s happening in Retirement Living over coffee with senior leaders!
- Housing Perks – A new way to save your money!
- Retirement Living Residents Forum update
- The Helping Hands Fund continues!
- Do you have prepayment electricity or gas meter and struggling to “top up”?
- Celebrating our employees
- Help Future Residents: Share Your Experience on Trustpilot
- Pendants – Testing Procedures
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June 2024: Retirement Living Court Newsletter
- Could you be our new Resident Board Member?
- Domestic Abuse Housing Alliance (DAHA) Accreditation
- Housing and Marketing Survey 2024
- Have You Tried Housing Perks Yet?
- Compliments and Complaints Performance update: January – March 2024 - Quarter Four and Year End
- Resident Engagement Groups
- Celebrating our employees
- Your voice matters; Share your experience on Trustpilot!
- Pendants – Testing Procedures
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July 2024: Retirement Living Court Newsletter
- Influenced by you
- 60th anniversary
- Nominations are open for our ’Local Diamonds’
- Could the National Databank help you?
- Important: Moving from Housing Benefit to Universal Credit
- Summer is here (perhaps) – a note from a resident
- Celebrating our employees
- Your Review Shapes the Future: Leave Your Feedback on Trustpilot
- Pendants – Testing Procedures
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August 2024: Retirement Living Court Newsletter
- Message from Pam Mastrantonio, Managing Director of Retirement Living
- Influenced by You- Our National Residents’ Survey
- Introducing our new Unacceptable Behaviour Policy
- 60th anniversary
- Nominations are still open for our ’Local Diamonds’!
- Disability Focus Group – A message from the Chairs
- Calling All Residents: Help Us Shape Our Anti-Social Behaviour Policy!
- Compliments and Complaints Update Performance update: April – June 2024 - Quarter One
- Reporting accidents / falls
- Celebrating our employees
- Make Your Voice Heard: Leave a Review on Trustpilot
- Pendants – Testing Procedures
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September 2024: Retirement Living Court Newsletter
- Message from Pam Mastrantonio, Managing Director of Retirement Living
- Influenced by You - Meet our new Resident Board Members
- Influenced by You- Our National Residents’ Survey launches this month
- 60th anniversary - Our celebrating 60 photo competition winners
- Have you signed up for Housing Perks yet?
- Celebrating our employees
- Join the Conversation: Leave Your Feedback on Trustpilot
- Pendants – Testing Procedures
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October 2024: Retirement Living Court Newsletter
- Influenced by You - Our National Residents’ Survey closing date has been extended
- Influenced by You - Join the Residents’ Complaint Panel
- We’re launching our updated Residents’ Handbook
- Building and Fire Safety Handbook is now available
- People and Property Visits
- A sparkling story from resident, Jillian
- Helping Hands – we're here to help
- Save big this Christmas with Housing Perks!
- Celebrating our employees
- Make your voice heard: Leave a review on Trustpilot
- Pendants – Testing Procedures
-
November 2024: Retirement Living Court Newsletter
- Catch up with what’s happening in Retirement Living over coffee with senior leaders!
- Helping Hands – loan sharks
- Our new Hate Crime Policy
- Compliments and Complaints Update Performance update: July – September 2024 - Quarter Two
- Sparkling stories
- Celebrating our employees
- Join the Conversation: Leave Your Feedback on Trustpilot
- Pendants – Testing Procedures
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December 2024: Retirement Living Court Newsletter
- Message from Pam Mastrantonio, Managing Director of Retirement Living
- A virtual Carol Service with everyone at Housing 21!
- Learning from complaints
- Calling all residents – Nominate an outstanding contractor!
- Lights, camera, action!
- Sparkling stories
- Celebrating our employees
- Make your voice heard: Leave a review on Trustpilot
- Pendants – Testing Procedures
- 2023 Resident Newsletters
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2024 Extra Care Resident Newsletters
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January 2025: Retirement Living Newsletter
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Publications, policies and guides
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Policies
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Aids and Adaptations Policy and Procedure
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- Appendix 1 -Property Alterations Request Form
- Appendix 2 - Adaptations Refusal Letter
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- Appendix 4 - Assistive technology available to connect to Appello systems
- Appendix 5- VAT
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- Arrears Policy and Procedure
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CCTV Surveillance Policy
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Complaints and Compliments Policy and Procedure
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Control of Scheme Keys and Use of the Key Safe
- Management Guidance for the Key Safe and Control of Keys
- Maintaining the Security of the Electronic Key Safe
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- Accessing a Resident’s Home
- Main Entrance – Keys, Key Fobs and Additional Keys/ Fobs
- Cutting Keys and Obtaining Additional Keys
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- Lost or Missing Master Key
- Who can have access to the Master Key?
- How Emergency Services, Central Control Provider or other Designated Users access the Master Key in an Emergency
- Equality, Diversity and Inclusion
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Domestic Abuse Residents Policy
- Resident Domestic Abuse Policy Aims
- Our policy is that we will
- Background
- Domestic Abuse definition
- Receiving reports or concerns of domestic abuse
- Resident Domestic Abuse Policy roles and responsibilities for employees
- Assessing the risk
- Managing domestic abuse cases
- Tools and resources to reduce harm and risk of harm
- Working in partnership
- Support needs, adults at risk and vulnerability
- Perpetrator of domestic abuse support and actions
- Training, awareness, and support
- Raising resident awareness
- Improving our response and domestic abuse practice
- Data protection and confidentiality
- Period of review
- Tenancy and arrears
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Electrical Safety Policy
- Statement of Intent
- Roles and Responsibilities
- Measuring Compliance
- Contractors Performance
- Training
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- Record Retention
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- Respect and Inclusion
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- Electrical Safety Procedures and Management Plan
- PAT/ FAT Testing Regime
- Hard Wire Testing Regime
- Fire Risk Assessment Policy and Procedure
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- Handling Resident’s Finances Policy and Procedure
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Keeping Pets Policy
- Keeping a Pet
- Does a resident require permission to have a pet?
- The Type of Accommodation and Physical Layout of the Court
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- The Responsibilities of Pet Owners
- Visitors bringing pets onto the scheme
- Court Manager/ Housing Manager/ Housing and Care Manager Responsibilities
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- Property Compliance Policy
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Aids and Adaptations Policy and Procedure
- Residents' Handbook
- Guide to Understanding Your Service Charge Budget 2024/ 2025
- Leaseholders' Guide to Understanding Your Service Charge Budget 2024/ 2025
- Choice and Consensus Guide
- Keeping you safe
- Making a suggestion, comment, compliment or complaint
- Safeguarding and you
- Guide to reducing the risk of financial abuse
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Policies
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Get involved: engagement and feedback
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Resident Engagement Groups
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Meet our residents
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Your rights and our performance
- Your rights and our performance
- Our performance: Tenant Satisfaction Measures 2023
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Events
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