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Welcome to Housing 21

We are a leading provider of safe, quality and affordable properties for older people, empowering you to live independently with on-site care or support. 

In Retirement Living, you will enjoy the privacy and independence of your own property, with the support of an on-site Local Housing Manager during the week and a communal lounge to socialise with family, friends and neighbours.

More about Retirement Living
Resident smiling sitting in a garden

In Extra Care you will still enjoy the privacy and independence of your own property, the support of an on-site manager and communal facilities including a lounge, bistro and salon. You will also have the reassurance of on-site Care Workers for planned and emergency care, enabling couples of differing care needs to remain living together. 

More about Extra Care
A couple facing each other and holding hands whilst dancing

Whichever option you pick will be underpinned by our Respect and Inclusion Charter and our three guiding principles:

Resident on a video call using on wall tablet

21

Providing a contemporary, forward thinking 21st century service

Resident and employee on a laptop computer in the communal lounge

Better

Focused on continuous improvement and innovation to achieve excellent services and value for money

Three ladies smile whilst sitting on a flower boarder and raise a glass of prosecco to the camera

Experience

Achieving high levels of resident satisfaction and a positive experience for the people we serve

"I was delighted to find a lovely place to live, where I could take my cats. I don't have any family, so my cats mean the world to me. We are all very happy living with Housing 21, it is a very friendly and lovely place to live."

Megan, Extra Care resident

A resident cuddles her cat on the sofa
An open plan kitchen and living room furnished with a sofa, arm chair, dining table and sideboard

24,000

properties owned and managed

The exterior of Lady Ida Lodge with flowers bordering the path and external gardens

700+

schemes across England

Two business professionals shake hands across a table

220

local authority partners

Resident wearing party glasses in the shape of the number 60 and holding a wine glass

60+

years' experience

Extra Care resident Stephen smiling in the garden at Minterne Apartments

89 percent

resident satisfaction

A Care Worker buttering some toast for a resident whilst they are sat together at a table

48,000

hours of in-house care provided every week

Two Care Workers smiling outside in a garden

95 percent

of Extra Care schemes rated 'Good' or 'Outstanding' by the Care Quality Commission (CQC)

Contact the CQC
Dog lying at owner's feet

Pet-friendly

across all our schemes

A bedroom furnished with a bed, wardrobe, side table and chest of drawers with a full length window to the rear

100 percent

of properties meet the Decent Homes Standard set by Government

Learn about the Decent Homes Standard
Corporate employees sitting at a table smiling

G1

Governance rating demonstrating we are achieving against our strategic objectives

Learn more about the governance rating
Employees and construction partners in high vis vests standing on land of a new development

V1

Viability rating which means we have strong financial profile and capacity in our financial plan which makes us more resilient to any financial risks

Resident in a car smiling out of the window

C2

Consumer standards rating. This means we are compliant in meeting the Government's consumer standards

Find out more about the consumer standards
Chief Executive Bruce Moore looks into the camera and smiles

Our people

Find out more about our Executive Team and Board

Our people
Resident wearing party glasses in the shape of the number 60 and holding a wine glass

Our history

Our history dates back over 60 years; find out more about our history

Our history