Do you need to get in touch with us?

General enquiries

Our opening hours are Monday to Friday, 9:00am to 5:00pm.

Please note that our offices are closed on bank holidays.

You can call us on 0370 192 4000 or send us an email

If you would like to find out more about a specific scheme, please visit the individual page for contact details or to register your interest. You can use our website to search for a property in your area.

You can write to us at:

Housing 21
Tricorn House
51–53 Hagley Road
B16 8TP

Emergency out of hours

Appello Careline: 0333 321 6450

Press enquiries

All press enquiries should be emailed to our Communications Team.

Our opening hours are Monday to Friday, 9:00am to 5:00pm, and we are closed on bank holidays.


Feedback, suggestions, compliments and complaints

We genuinely welcome any feedback about our employees and services. In the first instance if you have feedback about our housing or care services you should contact your Court Manager, Housing Manager or Housing and Care Manager.

You can write, telephone, email or speak in person to the local manager; there is no requirement to fill in a form. Contact details are available on the individual scheme pages.

Find out more on providing feedback and our complaints procedure. If you need any help or advice on the complaints policy you can contact the Complaints Helpline by calling 0303 123 1622
or alternatively, send us an email.

You can also write to:

Housing 21 Complaints
Tricorn House
51-53 Hagley Road
B16 8TP

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