Contact us

We would love to hear from you

General enquiries

Our opening hours are Monday to Friday, 9:00am to 5:00pm.

Our offices are closed on bank holidays.

Phone: 0370 192 4000
Email: enquiries@housing21.org.uk

Emergency out of hours Appello Careline: 0333 321 6450

You can write to us at:

Housing 21
Tricorn House
51–53 Hagley Road
Birmingham
B16 8TP

Press enquiries

communications@housing21.org.uk

Your feedback, suggestions, comments, compliments and complaints

We genuinely welcome any feedback about our staff and services. In the first instance if you have feedback about our housing or care services you should contact your Court Manager, Housing Manager or Housing and Care Manager.

You can write, telephone, email or speak in person to the local manager; there is no requirement to fill in a form. Contact details are available on the individual court pages. 

More information on providing feedback and our complaints procedure is available here. If you need any help or advice on the complaints policy you can contact the Complaints Helpline.

Phone: 0303 123 1622
Email: enquiries@housing21.org.uk

Please note that our operating hours are 9:00am to 5:00pm Monday to Friday.

You can also write to:

Freepost RTJE-LEHY-SGLJ
Housing 21
Tricorn House
51-53 Hagley Road
Birmingham
B16 8TP

Mark your envelope COMPLAINTS in the bottom left corner.

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