Contact Us

General enquiries

Our opening hours are Monday to Friday, 9:00am to 5:00pm. Offices are closed on bank holidays.

Phone: 0370 192 4000

Email the Enquiries Team

You can also send an enquiry using the general enquiries form.


Housing & Care 21
Tricorn House
51–53 Hagley Road
B16 8TP

Getting to Tricorn House (PDF, 927KB)

Complaints, comments and suggestions

In the first instance if you have a complaint, comment or suggestion about housing or care services you should contact your court, housing or care manager.
If you feel a concern or complaint has not been resolved, information is publicised within your court or scheme on who to contact next - ask your court manager for more information.
You can also find further details of our policy in our leaflet, Your guide to making a suggestion, comment or complaint, or contact us for further advice:

Phone: 0303 123 1622 

Email the Complaints Helpline

Our operating hours are 9am to 5pm, Monday to Friday.

You can also send a letter to:

Housing & Care 21
Tricorn House
51-53 Hagley Road
B16 8TP

Mark your envelope COMPLAINTS in the bottom left corner.