Housing 21 are thrilled to announce they have been shortlisted as ‘later living operator’ at the RESI awards 2022.
Our residents are at the heart of everything we do. We're delighted that this shortlisting recognises that we provide our residents with choice and control to live the lives they want, and power to influence how their scheme is managed.
Extra Care is a real alternative to care homes, keeping couples together, as well as offering pet friendly accommodation to help combat loneliness.
In 2021 we invested £18.6M into bringing homes up to modern standards. Our properties are all EPC C or above and we spent £3.6m on energy efficient work by modernising heating systems and focusing on fabric improvements to help cut residents’ fuel bills.
Our resident census, conducted in April 2021, revealed:
- 94% of residents were happy with the quality of their homes
- 92% of residents felt safe and secure
Our latest care survey, conducted in November 2021, showed:
- 97% of residents are happy with their care
- 97% of residents say their care workers treat them with dignity, respect and listen to what they say
The Care Quality Commission (CQC) rated 90% of our care services ‘Good’, with six schemes ‘Outstanding’.
Winners will be announced at a ceremony in May.
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