Outstanding care in Brownhills

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Posted 19 June 2019

A Brownhills Extra Care court for people over the age of 55 has been rated ‘Outstanding’ by the Care Quality Commission (CQC) following an inspection this month.

Knaves Court on High Street, operated by Housing 21, is now in the country’s two percent of care facilities for older people to be considered ‘Outstanding’ by the independent regulator of health and adult social care in England.

The news follows Walsall’s first residential care home to be rated as Outstanding by CQC. The Watermill, which achieved the rating is also operated by Housing 21.

Knaves Court is one of Housing 21’s Extra Care Living courts, which provides private and secure apartments with access to on-site care for those who need it. The court has a dedicated Housing and Care Manager and an on-site care team which is available 24/7.

The inspection considers five key questions; ‘is the service safe?’, ‘is the service effective?’, ‘is the service caring?’, ‘is the service responsive?’ and ‘is the service well-led?’ The report shows Knaves Court to be Outstanding overall, highlighting the court’s strengths in responsiveness and leadership.

An inspector from CQC said: “Residents at Knaves Court were supported by a dedicated team who were keen to develop their knowledge and experience, whilst being supported by a committed registered manager and management team.

“Residents received support that was exceptionally personalised and responsive to their needs. People were holistically supported and felt positive about the impact the support they received had on their life. Strong caring values were embedded in the service.”

Deborah Wright, Housing and Care Manager at Knaves Court said: “We are delighted to be described as Outstanding by the CQC! Our team here work so hard to ensure our residents receive person-centred care so we are over the moon for the inspection report to truly reflect this.”

Kris Peach, Director of Extra Care at Housing 21 said: “Being rated as Outstanding means that people have had an exceptional experience of receiving care. This CQC report illustrates that the whole team at Knaves Court does an incredible job of helping older people to live independently in a community setting, with the added benefit of personalised care and support.

“We are very pleased to have our second Outstanding service and it is no coincidence that they are both in Walsall - thanks to the collaborative team approach!”

Knaves Court is delivered in partnership with Walsall Council.

Councillor Rose Martin, portfolio holder for Adult Social Care, Walsall Council said: “The council works closely with care providers to improve the quality of services and the outcomes experienced by Walsall residents.

Very well done to Knaves Court, your ‘Outstanding’ result sets the standard in the borough and is well deserved”.

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