Outstanding care in Ipswich

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An Ispwich Extra Care scheme for people over the age of 55 has been rated ‘Outstanding’ by the Care Quality Commission (CQC) following an inspection this month. Oak House on Bentley Lane in Stutton, operated by Housing 21, is now in the country’s small percentage of care facilities for older people to be considered ‘Outstanding’ by the independent regulator of health and adult social care in England.

The Extra Care court is now Housing 21’s sixth CQC rated ‘Outstanding’ service.

Oak House is one of Housing 21’s Extra Care Living courts, which provides private and secure apartments with access to on-site care for those who need it. The court has a dedicated Housing and Care Manager and an on-site care team which is available 24/7.

The inspection considers five key questions; ‘is the service safe?’, ‘is the service effective?’, ‘is the service caring?’, ‘is the service responsive?’ and ‘is the service well-led?’ The report shows Oak House to be ‘Outstanding’ overall, highlighting the court’s strengths in care and leadership.

An inspector from the CQC said: "The service went above and beyond to ensure people were supported to live their lives as fully and independently as possible. It was clear staff made a positive impact on people's lives and the culture of the staff team and management was exceptionally caring. People who use the service, their relatives and healthcare professionals all agreed the service provided to people was exceptional.”

Michelle Byrd, Housing and Care Manager at Oak House said: “The team at Oak House work hard every day to ensure we provide the best care and support to our customers and for the CQC to recognise this makes me incredibly proud. As the Housing and Care Manager of Oak House I am beyond proud of the team and the work they do.”

Kris Peach, Director of Extra Care at Housing 21 said: "Being rated as Outstanding means that people have had an exceptional experience of receiving care. This CQC report illustrates that the team at Oak House does an incredible job of helping older people live independently.

“We are all incredibly proud of the hard work and commitment demonstrated by the team at Oak House, without them this would not have been achievable.

"Congratulations to Michelle and the whole team – we’re looking forward to celebrating the result later this month!”



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