As Chief Operating Officer (COO), Kris leads the operational delivery for Retirement Living and Extra Care services, ensuring resident-centred housing and care services for older people across England.
Kris' unifies leadership, aligns strategic ambition with day-to-day service excellence, and drives improvements in compliance, resident engagement, and operational efficiency—while championing innovation in housing management and care delivery for long-term sustainability.
Kris works closely with the Chief Executive and senior leadership team to ensure Housing 21 remains a trusted, values-driven provider of independent living for older people. The COO role also includes external representation, strategic planning, and fostering a culture of empowerment and accountability across the organisation.
Key principles and priorities for the role include:
- Resident experience and operational excellence: prioritising the quality of services residents receive and overall resident satisfaction.
- Resident insights and accessibility: enhance our resident data and insights, including vulnerabilities, to ensure we can meet the changing needs of residents, and ensure we make information available in multiple formats.
- Compliance and assurance: ensuring full compliance with regulatory standards and always our homes and services our safe.
- Leadership, culture and empowerment: foster a unified leadership culture across the functions, enhancing the senior leadership teams and empowering local teams and leaders to effectively respond to resident needs.
- External profile: position Housing 21 as a leader in older people’s housing.
- Investment and growth: continue to develop new older people's housing in line with current and future expectations, and ensure we continue to invest in our properties to ensure they are modern homes where our residents can feel proud to live.
| Position | Managing Director - Extra Care |
| Company Directorships | Board Member Trafford Housing Trust |
| Businesses in which a partner or sole trader | None |
| Employing Businesses | Housing 21 |
| Businesses which I own or in other ways control more than 2% (for quoted companies) or 10% (for private companies) of the issued share capital | None |
| Statutory bodies in which I am an elected member or official | None |
| Other positions of Public Responsibility | None |
| Membership of other Housing Associations Occupier of any property owned or managed by another HA | Board member Trafford Housing Trust part of L&Q L&Q committees (Governance and Remuneration Committee and the L&Q Living Committee) |
| Other associated interests | None |
| Relationship with a local authority or council (either personally or a close family member) | None |