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Accessibility statement for www.housing21.org.uk

This accessibility statement applies to the Housing 21 website www.housing21.org.uk.

We have made every effort to make our website accessible and easy to use for everyone.

This website is run by Housing 21by Spindogs . We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400 percent without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve used plain English to ensure everyone can understand the text.

AbilityNet has advice on making your device easier to use if you have a disability. 

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • you cannot skip to the main content when using a screen reader
  • there’s a limit to how far you can magnify the map on our ‘contact us’ page

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Communications Team at communications@housing21.org.uk

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Housing 21 is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Content that’s not within the scope of the accessibility regulations

Third party content

Content on our website may provide links to third party information or resources. We do not have control, nor are we responsible, for the accessibility of this content.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish we will aim to meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 28 May 2025.

The test was carried out by Spindogs. The most viewed pages were tested using automated testing tools by our website team. A further audit of the website was carried out to the WCAG 2.2 AA standard.