Cyber and data security resilience statement for www.housing21.org.uk

This accessibility statement applies to the Housing 21 website www.housing21.org.uk.

At Housing 21, we're committed to delivering high-quality housing and support services for those who need it, underpinned by a secure and resilient digital environment.

As a leading provider in the Social Housing and Extra Care sector, we recognise the critical importance of protecting the personal data, dignity, and wellbeing of our residents, while ensuring uninterrupted service delivery across our national operations.

Cybersecurity is an essential component of our duty of care and a foundational element of how we maintain trust, comply with regulatory obligations, and ensure the continuity of our services. Our approach to cybersecurity resiliency includes:

• Protecting Sensitive Information: Safeguarding the sensitive, personal and health-related data of residents, employees, and associated partners in line with the UK GDPR, the Data Protection Act 2018, and sector-specific compliance requirements.
• Ensuring Service Continuity: Maintaining secure, resilient digital systems to support and enable the services we offer to our residents, partners and employees.
• Preparedness and Rapid Recovery: Operating a tested and responsive incident management, business continuity and communication framework(s) that allows us to detect, respond to, and recover from cyber threats or wider business disruptions with minimal impact to residents and associated services.
• Workforce Awareness and Training: Providing regular, cybersecurity awareness training to all staff - including frontline care workers and remote teams - to reduce human risk and promote a culture of cyber and data security.
• Inclusive and Ethical Digital Services: Designing digital tools and communication methods that are secure, accessible, and inclusive, ensuring that all residents - including those with limited digital literacy - can safely engage with our services.
• Continuous Improvement, Compliance and Assurance: Adhering to applicable regulatory, legal, and industry standards while continuously improving our cybersecurity and subsequent data security posture through audit(s), review(s), Governance and Assurance(s) oversight.

We're committed to staying ahead of emerging cyber threats while continuously strengthening our ability to operate safely, ethically, and reliably - so that our residents and employees can count on us, even in the face of disruption.