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At Housing 21, we have three guiding principles that capture the values we live by:

21

We're committed to providing a modern, forward-thinking 21st century service. This includes updating and modernising our existing housing and embracing new technologies.

A Housing 21 resident looks at a tablet on his knee whilst a Housing 21 manager looks at the screen over his shoulder

Better

We're focused on continuous improvement and innovation to achieve excellent services and value for money.

A group of residents sat in armchairs holding hands in the air and waving and smiling at the camera

Experience

We aim to achieve high levels of resident satisfaction and a positive experience for the people we serve.

Two Care Workers in blue uniforms dancing in a communal lounge with a resident in bright yellow shirt

Skills and Behaviours

Our skills and behaviours bring our principles to life. They make us who we are and are embedded in all we do.

View our Skills and Behaviours Framework
Two Care Workers wearing blue uniforms sat together in communal garden smiling and laughing
"Making a difference to people’s lives by providing safe homes is a very fulfilling career. No two days are the same and that’s what I love."
Sam Local Housing Manager
"The best thing about working for Housing 21 is the people around me."
Bridges IT Service Desk Operative
"If I could describe working at Housing 21 in one word it would be rewarding; I enjoy working here."
Billie Housing and Care Manager
Loving Home White