Your voice, your experience, your chance to make a difference
From 16 to 20 November, National Tenant Involvement Week 2026 is celebrating the difference residents make to housing services and communities across the country.
Organised by TPAS, the week includes free online sessions, real resident stories and opportunities to learn more about how people are influencing housing services.
At Housing 21, we think that is something worth celebrating too.
Every day, residents give their time, experience and ideas to help us understand what is working well, where things could be better and what matters most to the people who live in our properties.
Getting involved doesn't have to mean attending lots of meetings or making a big commitment.
There are lots of ways to have your say
Residents can get involved nationally with Housing 21 through our different resident engagement groups and opportunities. You can also speak to your local manager about ways to get involved closer to home.
Depending on what interests you, you might:
• join a resident group, panel or forum
• take part in a survey or consultation
• help us review information before it goes out to residents
• share your experience of a particular service
• get involved in a short-term project about an issue that matters to you
• help us look more closely at services and identify where improvements could be made
You don't need any special experience or expertise. We're interested in what you know from being a Housing 21 resident.
Turning resident feedback into change.
Resident involvement isn't simply about asking for views. We want residents to be able to influence how services develop.
Across Housing 21, residents are already helping us look at areas including complaints, digital inclusion, environmental issues, service charges, safety and how we communicate and share information. Resident feedback has been used to shape guidance, communications, policies and future plans.
We also know that not everyone wants to get involved in the same way. Some residents enjoy being part of a regular group, while others might prefer to complete a survey, join a one-off conversation or contribute when a topic particularly interests them.
All of those voices matter.
National Tenant Involvement Week
There are also opportunities to get involved during National Tenant Involvement Week 2026 itself.
TPAS is running free online sessions throughout the week, covering everything from what good resident involvement looks like and learning from complaints, to community-led involvement, making engagement accessible and celebrating residents who give their time to make a difference.
You can find out more about National Tenant Involvement Week and see the full programme.
Fancy getting involved?
Whether you've been involved with Housing 21 for years or you've never taken part before, we'd love to hear from you.
You can find out more about opportunities to get involved nationally with Housing 21, including our Resident Engagement Calendar and information about our national groups.
You can also contact the Resident Engagement Team at engagement@housing21.org.uk if you'd like a chat about what might suit you.
A huge thank you to every resident who has shared an idea, attended a meeting, completed a survey, challenged us to think differently or simply taken the time to tell us what you think. Your involvement helps us make Housing 21 better.