An Extra Care service in Kesgrave is celebrating after receiving an ‘Outstanding’ rating from the Care Quality Commission (CQC), with inspectors praising its compassionate care, strong leadership and commitment to helping residents live with dignity and independence.
Housing 21’s Holm Court Extra Care scheme, near Ipswich, was awarded the regulator’s highest rating following an inspection in April. The result marks an improvement from its earlier CQC rating of ‘Good’ in 2017 and is a significant achievement for the service, which provides 32 flats with support for older people.
Inspectors highlighted the kindness shown by colleagues, the way residents are involved in planning and reviewing their care, and the service’s close work with partner agencies to achieve positive outcomes. The report also recognised a strong learning culture, with systems in place to raise concerns, investigate incidents and reduce the risk of them happening again.
The report also highlighted that Holm Court achieved 100 percent satisfaction in their most recent published satisfaction survey, reflecting the consistently high quality of care experienced by people and their relatives.
John Savage, Extra Care Services Manager at Housing 21, said: “We’re incredibly proud that Holm Court has received an ‘Outstanding’ rating, the highest possible. It reflects the dedication of our team, and the high-quality care and support residents receive every day. This achievement reflects the commitment of colleagues who work so hard to make sure residents are treated with kindness, respect and compassion.”
The CQC report said people at Holm Court consistently received care and support that promoted privacy, choice, independence and wellbeing, with leaders described as visible, knowledgeable and supportive.
Hazel Roberts, CQC deputy director of adult social care in the east of England, added: “When we inspected Housing 21’s Holm Court, we found a service where people were truly at the heart of everything staff did. Staff and leaders understood that this was people’s home, not just a place of task based care, and that came through in every interaction we observed.
"Staff treated people as individuals and tailored care around their needs, preferences and routines. Care plans included people's backgrounds, life histories, interests and personal goals. Staff knew people exceptionally well and used that knowledge to provide highly personalised care."