Housing 21 is pleased to share the headline results of the latest Tenant Satisfaction Measures (TSM) Survey, completed in Autumn 2025.
We are delighted to report that overall resident satisfaction has risen from 89% to 91%, reflecting the continued hard work and commitment of our teams across the country.
This improvement demonstrates our ongoing focus on delivering high-quality homes and services for older people, ensuring residents feel safe, supported and able to live well with independence and dignity.
Strengthening our voice through PlaceShapers
We are also proud to announce that Housing 21 has joined PlaceShapers, a national network of more than 100 community focused housing associations.
Why we joined PlaceShapers
Being part of PlaceShapers allows us to work alongside other likeminded organisations that share our values and commitment to making a positive impact on people and communities. As a collective, the network provides a stronger, more influential voice for the sector, helping us champion the importance of high-quality, affordable homes for older people. You can find out more on the PlaceShapers website: www.placeshapers.org
Housing 21’s CEO, Bruce Moore said, “I would like to thank each resident who took the time to share their experiences through our Tenant Satisfaction Survey. The rise in satisfaction is a testament to the commitment of our teams and the constructive feedback we receive from residents, which continues to guide our improvements.
Becoming a member of PlaceShapers further strengthens our collective voice. It gives us the opportunity to work closely with other housing organisations and champion the needs, aspirations of older people.”
Continuing to listen, learn and improve
Thank you to every resident who took the time to share their views. Your feedback directly shapes how we work and where we focus our efforts. We remain committed to delivering homes and services that support older people to live well, now and in the future.
We are finalising individual scheme satisfaction reports, which will be made available to residents shortly.
