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Joe and Margaret

"They kept us well informed; that's what we liked. They're a more approachable company which is better for us and more open with us about things; you get answers and we like that about them."

A couple facing each other and laughing on a sofa whilst holding hands

Angie

"I wasn't nervous so long as we had the same team. We got feedback about Housing 21; it was all positive. Since moving the roof's been done; everything's brilliant. Repairs get done quicker."

An Extra Care resident, Angie, sits in an armchair whilst looking into the camera and smiling

Phyllis

"We were kept informed all the way through; they were very friendly people and it's much more friendly. It's better now; I've got no complaints."

Resident sitting down on a sofa with a hot drink smiling

Sash

"I've lived here for 10 years and been through two acquisitions; this is the best management and communication yet. I am the happiest living with Housing 21." 

A resident dressed in chef's whites stirs a pot on a cooker and laughs

Brenda and Beryl

"Housing 21 came to give us talks and tell us what was what; they seemed alright. We had a lot of meetings and different people came.  Time will tell and you've got to give them a chance."

Two residents sitting in a living room facing each other and laughing

Cedric

"Housing 21 has been very pleasant; that's the only thing we found different."

A resident sitting in an arm chair smiles at the camera