Charges and considerations

this contributes towards the cost of your manager and support services such as the hard wiring of the emergency call system.

Note, this is not eligible for Housing Benefit. 

This covers the cost of the amenities that you share with your neighbours, including the following:

• Scheme Manager service
• Our 24-hour emergency call service
• Repairs and maintenance services
• Window cleaning
• Gardening
• Heating, lighting, and upkeep of communal areas

The service charge you pay will vary depending on where you live and what services you receive. We will consult with you every year about the services you receive, and review all of the contracts annually to ensure that we have the best possible arrangements for you.

This is used to offset the cost of any future major repairs. If you live in rented accommodation, you will pay this monthly. Depending upon the terms of your lease, if you own or part own your property, you can either pay this monthly through your service charge or defer the payment until the sale of your property.

This enables Care Workers to be on site 24/ 7 to deliver unplanned and emergency care. If you live in Extra Care, you will either pay this yourself or through the local authority, regardless of whether you receive care.

As with any property, you will be responsible for your Council Tax, TV licence and Wi-Fi. We also recommend you take out contents insurance for personal items in your home. Depending upon the terms of your lease, your utility bills (gas, electric, water) may be covered by your service charge or may have to be paid for separately. Additional charges are applicable for care packages and domestic support with household chores.