Our commitment to Shared Ownership customers
Housing 21 is proud to be a Shared Ownership Code Adopter.
The Shared Ownership Code sets out standards designed to ensure customers receive clear information, fair treatment and support throughout their Shared Ownership journey.
By adopting the Code, we are demonstrating our commitment to transparency, customer service and helping customers make informed decisions about homeownership.
What is the Shared Ownership Code?
The Shared Ownership Code has been developed to support good practice across the Shared Ownership sector and provide greater confidence for customers purchasing a Shared Ownership home.
The Code covers areas including:
- Information provided before reservation
- Fees and costs
- Customer communications
- Sales processes
- After-sales support
What this means for Housing 21 customers
As a Code Adopter, Housing 21 is committed to:
- Providing clear and accessible information
- Supporting customers throughout the buying process
- Acting transparently and fairly
- Making the Code available to customers
- Promoting high standards of customer service
Read the Shared Ownership Code
You can read the full Shared Ownership Code here.
FAQs about the Shared Ownership Code
Customers can expect clear information about Shared Ownership, support throughout the buying process and ongoing communication about their home and responsibilities as a Shared Owner.
No. The Code is voluntary, which means organisations choose to adopt it and commit to meeting its standards.
The Code encourages housing providers to give customers clear, accessible information about costs, responsibilities and the Shared Ownership process, helping people make informed decisions.
You can learn more about the Shared Ownership Code and its standards by visiting the official Shared Ownership Code website.