Read the latest report
We’re pleased to publish our Quarterly Performance Report, covering the period from April to June 2025. This demonstrates our commitment to transparency and accountability, giving residents a clear view of how we’re performing against our targets across the services that matter most.
What’s inside the report?
The Quarter One Performance Report offers a comprehensive snapshot of our progress in key areas, including:
- Investing in homes: How we’re maintaining the quality and safety of our homes.
- Filling empty homes: Reporting on how many homes we have empty and the number of days we take to fill those properties.
- Rent, service charges and financial support: The percentage of residents paying us on time or in arrears and overview of financial support offered.
- Repairs: Our response times and resolution rates for fixing issues as well as common themes.
- Complaints: Insights into how we’re handling and resolving resident concerns.
- Keeping you and your home safe: Review number of antisocial behaviour cases and themes.
- Safeguarding: Our approach to protecting vulnerable residents.
- Resident voice: Resident satisfaction levels and themes identified by resident engagement submissions.
- Our People: An overview of employee sickness absence, mandatory training and initiatives to support improvements.
- Quarterly spotlight, keeping your data safe: We look at our cyber security and new cyber essentials accreditation.
- Building new homes: Updates on our development pipeline and delivery of new housing.
- Housing 21 in the news: An overview of the media coverage during that quarter.
This report is designed to be accessible, honest, and informative, providing the figures, and the stories behind the numbers.
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