These pages include the latest news, stories and updates in the Extra Care resident newsletters from Housing 21

If you are a Housing 21 resident and looking for a policy or guide, this section has everything listed. From benefits to fire safety, safeguarding to complaints, and much more

Stay up to date with the June 2025 Extra Care Resident Newsletter from Housing 21. Get the latest news, resident updates, and ways to get involved in your community.

Housing 21 is proud to hold a number of awards and accreditations

Have you ever wanted to search for information about your landlord or make a request for specific performance data or information? You can now do this through the Social Tenants Access to Information Requirement scheme. It is a new standard introduced by the Government to enhance transparency for tenants of social housing providers, such as Housing 21. The consultation period for STAIRs ended in July 2024, and the government is currently finalising the legislation. 

Stay up to date with the October 2025 Extra Care Resident Newsletter from Housing 21. Get the latest news, resident updates, and ways to get involved in your community.

If you are a Housing 21 resident and looking for a policy, this section includes policies on repairs, complaints, damp and mould, pets, fire safety, mutual exchanges, and more

In support of National Inclusion Week, Housing 21’s Digital Inclusion Lead, Jess Ettridge, talks about why digital inclusion is important.