Sharon, Housing and Partnership Manager
“I feel I make a difference in my role because I give everybody time. I have open door policy; if they come and speak to me but I can’t help in that moment, I will go and see them later and give them some one-to-one time and support them in their quest of whatever it is that they need.”
Michelle, Cleaner
“I make a difference every day because I always come in with a smile on my face, greet the residents and make sure that they're the building is clean, safe, hygienic, because at the end of the day, this is their home.”
Leroy, Chef
“I think the benefit what I bring is to make sure that everyone is okay; everyone is looked after and attended to. I make nice food for the customers and make sure they have had a quality meal to eat.”
Julie, Villages Manager
“How do I make a difference to the residents? I'm supportive. I'm open, I'm open, I'm honest. I get back to residents when they need me to, and I try to be there to available to support them as or when they need me to be.”
Yanique, Housing Services Lead
“One of the ways I believe I make a difference every day is not only in my job role, which is all related property, but in regard to being the first point of contact for the building. Whether a resident is scared, confused, or there's something going on that's outside of their control, they can always come to our office and we’re their first point of contact.”
Neil, Handyman
“I make a difference because I think my personality is quite outgoing. I can have a laugh and a joke with a lot of people, including the employees. I just like to be helpful really and have a chat with the residents. A lot of the residents may not see anybody most of the time except for me or a Care Worker so it's quite nice just to communicate with them on a one-to-one basis and help them out.”
Tracy, Head of Commissioning and Service Integration
“I think I make a difference because I care about other people, including residents, employees and partners. For me, it’s about building relationships both internally and externally whereby people are happy to see you and work together with you to achieve strategic objectives for the future. Internally, I get massive job satisfaction supporting my teams progress whilst externally, it’s great to be part of future planning for older people's services.”
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