Amir, Local Housing Manager
“Every day is an opportunity to make a positive difference by listening, supporting others, and finding solutions that help people succeed. For me, making a difference every day is about building trust, solving problems, and creating positive experiences for colleagues and customers alike. I make a difference every day by bringing empathy, positivity, and a commitment to doing the right thing in every interaction. The most rewarding part of my role is knowing that the work I do, no matter how big or small, helps make someone's day a little easier.”
Kate, Projects and Change Partner
“I think I make a difference by taking the time to listen and understand our operational colleagues and equally because I’ve worked in an operational role understanding residents and what will land well with them so where I change processes, I’ve always got frontline teams and residents at the heart of everything I do.”
Debbie, Local Housing Manager
“The way I make a difference is by getting the residents involved in like activities on court, listening to what they're saying, helping them, just making it a community feel because they're all like neighbours and everybody looks out for each other and we support that so much on my court as well. We're just like a quite a close-knit community and everybody looks after each other, including me."
Aminda, Regional Operations Manager, Southeast
“I think the difference I make in my role is by supporting the team I work with. I think if you ask my team if they feel supported, they would all say ‘yes’. I'm a really organised person so I think I bring that into my team, so we all have a good understanding of where were going as a team and from a resident perspective, I do travel quite a lot and like getting out to schemes. I've been to pretty much all the schemes within the region so I have a pretty good understanding of what’s needed on the ground and with that, I get to meet the Local Housing Managers and understanding the challenges they face.”
Jason, Regional Operations Manager
"I make a difference by spending time with the Operations Managers when they've got a difficult situation that they're trying to resolve and they don't know which way to turn, they know they can come to me and I'll use the benefit of my experience to support them."
Vera, Local Housing Manager
“I make a difference by supporting residents in connecting with community groups and helping to prevent social isolation. I find it especially rewarding to make people smile and feel less alone.”
Antony, Head of Retirement Living, Southwest
“How do I make a difference? What I really want to do as part of my role is, is just put that focus on the residents. It's about that service that we are providing on courts and that difference that we're making, and I'd really like us to enjoy the roles that we're doing. It’s a lovely organisation to work for and there are some wonderful people we meet as part of that, whether they're colleagues or the residents that you meet each day. It's a wonderfully enjoyable role that you do and it's a fantastic difference that you can make people's lives as well. So when I go out on to schemes and I get told these wonderful things about the Local Housing Manager service and, and what a difference they're making to people, it's really heartening to hear.”
Sam, Local Housing Manager
“Making a difference to people’s lives by providing safe homes is a very fulfilling career. No two days are the same working as a Local Housing Manager and that’s what I love.”
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