Housing 21 has become a Shared Ownership Code Adopter, reinforcing its commitment to providing transparent, customer-focused services for residents.
The Shared Ownership Code promotes best practice across the sector and aims to ensure residents receive clear information, support and protection throughout their homeownership journey. As a Code Adopter, Housing 21 has committed to meeting the standards set out within the Code and demonstrating this commitment across its resident communications and services.
Shared Ownership plays an important role in helping people access home ownership through an affordable and flexible route, and Housing 21 is committed to creating a positive experience for residents at every stage of the process.
Steph Ramsden, Director of Growth, Development and Partnerships at Housing 21 said:
"Adopting the Shared Ownership Code is an important milestone for Housing 21 and reflects our commitment to delivering a high-quality service for our Shared Ownership customers. We want residents to feel informed, supported and confident throughout their homeownership journey, and the principles of the Code closely align with our customer-focused approach."
Housing 21 will also continue to share resident stories that highlight the positive impact Shared Ownership can have in helping people achieve their homeownership aspirations.
For more information, please visit:
https://www.housing21.org.uk/properties/what-are-my-options/older-persons-shared-ownership/the-shared-ownership-code/