Local Housing Managers
Helping you to manage your tenancy is a key focus for our Local Housing Managers, and you can talk to them confidentially if you have any questions or concerns about your account. They can help you to apply for certain benefits and see what other benefits you may be eligible for, as well as signposting to other organisations. Local Housing Managers are on hand to talk non-judgementally about your account and can also discuss payment plans.
Your Local Housing Manager will look after the overall maintenance of the scheme, as well as managing any repairs you report in your apartment. Your safety and wellbeing is the Local Housing Manager’s priority and they will try to resolve any reported issues as swiftly as possible.
Creating and fostering the community spirit in our Retirement Living schemes is just as important as the day-to-day maintenance of the building itself. Local Housing Managers organise social events and activities for residents, provide a listening ear, and signpost to relevant services. Local Housing Managers work to keep residents connected, independent and safe; from holding socially distanced fish and chip suppers, to garden parties to celebrate VE Day.
Want to join a community and help our residents? See what being a Local Housing Manager is like from current employees and find our latest vacancies. It might be the next step in your career.
Housing 21 finalist for 'best older people's landlord' at UKHA
Housing 21 is celebrating being shortlisted for the ‘Best older people’s landlord’ at the UK Housing Awards 2021 described as 'the biggest and best awards' in the housing sector.
Housing 21 a Top 30 Sustainable Housing Provider
We’re delighted to be placed on Housing Digital’s UK Top 30 Sustainable Housing Providers list! For Housing 21, sustainability means reducing the emissions generated within our properties.
Blog: Sustaining tenancies and Helping Hands
Pam Mastrantonio, our Executive Director of Retirement Housing, discusses how we are committed to sustaining tenancies for our residents, our target for zero evictions from rent arrears, and the schemes we have in place to achieve these targets.