Resident information

In this part of the site, you can find information especially for you as a Housing 21 resident. We produce a range of information leaflets and reports, some of which are listed below – just click on the link to download a copy of the leaflet you want. We'll be adding more as and when they're published.

You can find other useful information - how to request a repair, pay your rent, get benefits advice and so on - in the menu at the right side of this page. 

If you're a resident of our Oldham PFI or Kent Better Homes, Active Lives schemes, please follow the appropriate link for information specific to your scheme.

Connect 21 - virtual residents' event

We are hosting virtual events for our Retirement Living residents, to hear views about the services we provide. Join in and tell us what you think. Click the button below to find the dates for your region and how to register.

Information leaflets

Click the document you wish to read to download a copy.


Care Feedback

If you are a resident at one of our Extra Care schemes then you can leave feedback, good or bad, on the quality of care you receive by sending it to the Care Quality Commission (CQC).

Give feedback on your care

Regional reports

Introduced in 2019, these reports celebrate events and successes in your region over the past year. From resident stories to news on our strategic priorities, they provide information which we hope you will find both informative and enjoyable to read.

You can find our annual Regional Reports by following this link.

Alternative formats

If you would like any of our published documents in a different format, for example large print, Braille, audio file or another language, please contact your local manager.


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