Resident information

In this part of the site, you can find information especially for you as a Housing 21 resident. Whether it's the latest news, an information leaflet or details of how to get more involved with Housing 21, you can find what you need using the menu on the right hand side.

Alternatively, you can use the section below to get an overview of what you can find in each section to make it easier to navigate.

If you would like any of our published documents in a different format, for example large print, Braille, audio file or another language, please contact your Local Housing Manager.

Resident news
In this section you can find news updates relating specifically to residents, including the monthly Court Newsletters.
Help, advice and support
In this section you can find help, advice and support relating to topics such as safeguarding, finances or domestic abuse.
Publications, policies and guides
In this section you can read, download and print guides and publications including:
- Residents' Handbook
- Choice and Consensus Guide
- Guide to Understanding Your Service Charge Budget 2023/ 2024
- Making a suggestion, comment, compliment or complaint
- Safeguarding and you
- Guide to reducing the risk of financial abuse
- Guide to Benefits
- Annual reports
Make a payment
In this section you can make rent or care payments
Get involved: engagement and feedback
In this section, you can find out to get involved with Housing 21, provide feedback or report a repair, with topics including:
- The Residents' Complaint Panel
- Resident Recruitment Panel
- Resident Engagement Groups
- Making a suggestion, comment. compliment or complaint
- Resident Board and Committee opportunities
- Join the Housing 21 podcast
- Reporting a repair
Oldham PFI customers
This section has information relating specifically to residents living in our Oldham PFI properties
Kent PFI customers
This section has information relating specifically to residents living in our Kent PFI properties
Useful contact details and information
This section provides useful contact details and information relating to topics such as:
- Appello
- Benefits
- Charities
- Complaints
- Data protection
- Dementia support
- Equality and respect
- Financial support
- Gas leaks
- Health
- Pensions
- Pets
- Purchasing with us
- Renting with us
- Resident engagement
- Service charge
- Shared ownership with us
- Support groups
Social Housing (Regulation) Act
This section provides information and an overview on the new Social Housing (Regulation) Act and what it will mean to residents