Resident information

In this part of the site, you can find information especially for you as a Housing 21 resident. We produce a range of information leaflets and reports, some of which are listed below – just click on the link to download a copy of the leaflet you want. We'll be adding more as and when they're published.

You can find other useful information - how to request a repair, pay your rent, get benefits advice and so on - in the menu at the right side of this page. 

If you're a resident of our Oldham PFI or Kent Better Homes, Active Lives schemes, please follow the appropriate link for information specific to your scheme.

Information leaflets

Click the document you wish to read to download a copy.

Guide to understanding your Service Charge Budget Leaseholders' Guide to understanding your Service Charge Budget
Guide to making a suggestion, comment, compliment or complaint Safeguarding and You
Guide to reducing the risk of financial abuse Useful numbers


Care Feedback

If you are a resident at one of our Extra Care schemes then you can leave feedback, good or bad, on the quality of care you receive by sending it to the Care Quality Commission (CQC).

Give feedback on your care

Regional reports

Introduced in 2019, these reports celebrate events and successes in your region over the past year. From resident stories to news on our strategic priorities, they provide information which we hope you will find both informative and enjoyable to read.

You can find our annual Regional Reports by following this link.

Alternative formats

We can provide our information in alternative formats, including braille and non-English languages. Please contact if you'd like to use this service.


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