Resident information
In this part of the site, you can find information especially for you as a Housing 21 resident. We produce a range of information leaflets and reports, some of which are listed below – just click on the link to download a copy of the leaflet you want. We'll be adding more as and when they're published.
You can find other useful information - how to request a repair, pay your rent, get benefits advice and so on - in the menu at the right side of this page.
If you're a resident of our Oldham PFI or Kent Better Homes, Active Lives schemes, please follow the appropriate link for information specific to your scheme.
Information leaflets
Click the document you wish to read to download a copy.
Care Feedback
If you are a resident at one of our Extra Care schemes then you can leave feedback, good or bad, on the quality of care you receive by sending it to the Care Quality Commission (CQC).
Regional reports
Introduced in 2019, these reports celebrate events and successes in your region over the past year. From resident stories to news on our strategic priorities, they provide information which we hope you will find both informative and enjoyable to read.
You can find our annual Regional Reports by following this link.
Alternative formats
We can provide our information in alternative formats, including braille and non-English languages. Please contact communications@housing21.org.uk if you'd like to use this service.
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Pay your rentYou can pay your rent in a number of ways, including setting up a Direct Debit online, or by phone.
Pay your rent -
Pay for your careYou can pay for your care in a number of ways, including setting up a Direct Debit online, or by phone.
Care payments -
Benefits adviceYou may be eligible for various benefits and allowances.
Benefits advice
