Resident information

In this part of the site, you can find information especially for you as a Housing 21 resident. We produce a range of information leaflets and reports, some of which are listed below – just click on the link to download a copy of the leaflet you want. We'll be adding more as and when they're published.

You can find other useful information - how to request a repair, pay your rent, get benefits advice and so on - in the menu at the right side of this page.

If you're a resident of our Oldham PFI or Kent Better Homes, Active Lives schemes, please follow the appropriate link for information specific to your scheme.

Changes to Housing 21’s Rent Policy

Housing 21 changed our rent policy from April 2021.

Last year the Regulator of Social Housing identified that we had not correctly calculated charges for residents on affordable rents and that some residents on social rents had been charged more than the regulations permitted.

We always want to do the right thing and are very sorry for any mistakes we have made and any distress this may have caused. We are absolutely committed to correcting the situation and will be refunding any resident, both current and former, who has been overcharged.
We are still 100% committed to our true purpose of providing more and better high quality Extra Care and Retirement Living for older people of modest means.

Information leaflets

Click the document you wish to read to download a copy.


Guide to understanding your Service Charge Budget	Leaseholders' Guide to understanding your Service Charge Budget

Guide to making a suggestion, comment, compliment or complaint	Safeguarding and You / EASY READ VERSION

Guide to reducing the risk of financial abuse	Useful numbers

Guide to benefits

Complaints and Feedback

To make a formal complaint, and to understand how our complaints process works, please visit the complaints page below.

Complaints

Extra Care Feedback

If you are a resident at one of our Extra Care schemes then you can leave feedback, good or bad, on the quality of care you receive by sending it to the Care Quality Commission (CQC).

Give feedback on your care

Regional reports

Introduced in 2019, these reports celebrate events and successes in your region over the past year. From resident stories to news on our strategic priorities, they provide information which we hope you will find both informative and enjoyable to read.

You can find our annual Regional Reports by following this link.

Alternative formats

If you would like any of our published documents in a different format, for example large print, Braille, audio file or another language, please contact your local manager.