In this part of the site, you can find information especially for you as a Housing 21 resident. We produce a range of information leaflets and reports, some of which are listed below – just click on the link to download a copy of the leaflet you want. We'll be adding more as and when they're published.
You can find other useful information - how to request a repair, pay your rent, get benefits advice and so on - in the menu at the right side of this page.
Connect 21 - virtual residents' event
Click the document you wish to read to download a copy.
If you are a resident at one of our Extra Care schemes then you can leave feedback, good or bad, on the quality of care you receive by sending it to the Care Quality Commission (CQC).
Introduced in 2019, these reports celebrate events and successes in your region over the past year. From resident stories to news on our strategic priorities, they provide information which we hope you will find both informative and enjoyable to read.
If you would like any of our published documents in a different format, for example large print, Braille, audio file or another language, please contact your local manager.
Pay your rent
You can pay your rent in a number of ways, including setting up a Direct Debit online, or by phone.
Pay for your care
You can pay for your care in a number of ways, including setting up a Direct Debit online, or by phone.
You may be eligible for various benefits and allowances.