In this part of the site, you can find information especially for you as a Housing 21 resident. We produce a range of information leaflets and reports, some of which are listed below – just click on the link to download a copy of the leaflet you want. We'll be adding more as and when they're published.
You can find other useful information - how to request a repair, pay your rent, get benefits advice and so on - in the menu at the right side of this page.
Changes to Housing 21’s Rent Policy
Housing 21 is changing our rent policy from April 2021. This change is necessary because in June last year the Regulator of Social Housing identified that we had not correctly calculated charges for residents on affordable rents and that some residents on social rents had been charged more than the regulations permitted.
We always want to do the right thing and are very sorry for any mistakes we have made and any distress this may have caused. We are absolutely committed to correcting the situation and will be refunding any resident, both current and former, who has been overcharged. We are still 100% committed to our true purpose of providing more and better high quality Extra Care and Retirement Housing for older people of modest means.
Click the document you wish to read to download a copy.
|Guide to understanding your Service Charge Budget||Leaseholders' Guide to understanding your Service Charge Budget|
|Guide to making a suggestion, comment, compliment or complaint|
|Guide to reducing the risk of financial abuse||Useful numbers|
Complaints and Feedback
To make a formal complaint, and to understand how our complaints process works, please visit the complaints page below.
Extra Care Feedback
If you are a resident at one of our Extra Care schemes then you can leave feedback, good or bad, on the quality of care you receive by sending it to the Care Quality Commission (CQC).
Introduced in 2019, these reports celebrate events and successes in your region over the past year. From resident stories to news on our strategic priorities, they provide information which we hope you will find both informative and enjoyable to read.
If you would like any of our published documents in a different format, for example large print, Braille, audio file or another language, please contact your local manager.
Pay your rent
You can pay your rent in a number of ways, including setting up a Direct Debit online, or by phone.
Pay for your care
You can pay for your care in a number of ways, including setting up a Direct Debit online, or by phone.
You may be eligible for various benefits and allowances.