Resident Handbook
Read or download the latest Resident Handbook
Repairs
Information on repairs and maintenance in and around your home.
Ways to pay
Find information on your service and rent payments
Your feedback
Share your views
Financial support
Depending on your circumstances, you may be entitled to certain benefits and allowances. This page will provide you with more information about financial help and support
Sustainable living
Ensuring that our schemes are environmentally and socially sustainable is central to every decision we make.
Digital support
Digital Inclusivity is important to all of us at Housing 21. Use this page to find helpful resources, guidance and support designed to help you get online, stay connected, and build your digital confidence at your own pace.
Your local manager
Your local manager provide advice, guidance and help make sure everything runs smoothly
Latest news
Read your latest resident newsletter published each month to keep you up to speed with what's going on.
Resident policies and guides
If you are a Housing 21 resident and looking for a policy or guide, this section has everything listed. From benefits to fire safety, safeguarding to complaints, and much more
Oldham PFI residents
On behalf of Oldham Council, we manage six Extra Care schemes, 12 Retirement Living schemes and 820 bungalows.
Kent PFI residents
Better Homes, Active Lives is a partnership between Kent County Council and 10 district and borough councils in Kent.
Leaving Housing 21
Thinking of leaving us? Here's everything you need to know before you decide to go