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Resident Handbook

Read or download the latest Resident Handbook

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Repairs

Information on repairs and maintenance in and around your home.

Repairs
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Ways to pay

Find information on your service and rent payments

Ways to pay
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Your feedback

Share your views

Feedback, complaints and compliments
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Financial support

Depending on your circumstances, you may be entitled to certain benefits and allowances. This page will provide you with more information about financial help and support

Get help and support
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Sustainable living

Ensuring that our schemes are environmentally and socially sustainable is central to every decision we make.

Supporting you at your scheme
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Digital support

Digital Inclusivity is important to all of us at Housing 21. Use this page to find helpful resources, guidance and support designed to help you get online, stay connected, and build your digital confidence at your own pace.

Digital support at Housing 21
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Your local manager

Your local manager provide advice, guidance and help make sure everything runs smoothly

Supporting you at your scheme
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Latest news

Read your latest resident newsletter published each month to keep you up to speed with what's going on.

Resident newsletters
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Resident policies and guides

If you are a Housing 21 resident and looking for a policy or guide, this section has everything listed. From benefits to fire safety, safeguarding to complaints, and much more

Get help and support
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Oldham PFI residents

On behalf of Oldham Council, we manage six Extra Care schemes, 12 Retirement Living schemes and 820 bungalows.

Oldham PFI residents
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Kent PFI residents

Better Homes, Active Lives is a partnership between Kent County Council and 10 district and borough councils in Kent.

Kent PFI residents
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Leaving Housing 21

Thinking of leaving us? Here's everything you need to know before you decide to go

Leaving Housing 21