We value your feedback, including suggestions, comments, compliments and complaints, and will use them to actively improve our services. 

In the first instance please give any feedback to your Local Housing Manager. 

You can email the Customer Response Team, or phone 0303 123 1622, between 9am and 5pm on weekdays. 

You can also post your feedback to: FREEPOST Suggestions, Comments and Complaints

If you are making a complaint please give as much information as possible, including the nature of your complaint and any supporting evidence if necessary.

Complaints will be acknowledged in writing within two working days of being received, and we will aim to respond to each complaint within 10 working days of receipt.

If a complaint needs more time to be investigated, we will advise you and provide updates on progress at intervals not exceeding 10 days, until a full response has been provided.

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