Extra Care Resident Newsletter archive
We keep the last six-months worth of resident newsletters. Stay informed and engaged with all the latest happenings at Housing 21.
In the September 2025 edition:
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Exciting new appointments at Housing 21
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Have your say and help shape how we allocate homes
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Reflections on our complaints service
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Helping Hands spotlight on: HACT pre-payment meter fund
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Have your say on national housing policy
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Lead the change to shape your community: National Resident Survey 2025
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Tackling damp and mould together
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Let’s Talk Extra Care
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A quick press for peace of mind – remember to test your pendant
In the October 2025 edition:
- Resident discussion on understanding service charges
- Winehala Court resident publishes poetry collection
- Housing 21 recognised with national RSPCA award
- Championing digital equality
- How we're performing
- Lead the change, shape your community
- Helping hands spotlight
- Tips for keeping warm this Autumn
- Your home, our priority: tackling damp and mould
- Financial abuse
- Domestic abuse
- Information about smoke detectors
- Pendant testing
In the November 2025 edition:
- New Director of Retirement Living joins Housing 21
- Resident discussion on understanding service charges: scheme budget meetings explained
- The updated Resident Handbook is here!
- Our first Quarterly Performance Report: your insight into how we’re doing
- Thank you for taking part in the National Residents’ Survey
- We will remember them…
- Diwali celebrations bring residents and community together to light up Seagrave Court
- Exploring healthy housing for older people at our annual conference
- Talk Money Week: 03 – 07 November
- Raising awareness during National Safeguarding Week
- Awaab’s Law: strengthening action on damp and mould
- Monthly smoke and heat alarm checks
- Guest Wi-Fi access made easier – coming soon!
- Check your pendant alarm each month
In the December 2025 edition:
- Festive greetings from all at Housing 21
- Staying safe this winter
- I’m dreaming, of a green Christmas!
- Seasonal wellbeing matters
- Resident Voice: how to get engaged in 2026
- Coming soon: Help us recognise outstanding contractors!
- Quarter Two Performance Report now available
- A shorter, easier-to-read Financial
- Statement Summary is now available
- Service Charge Budget discussions
- Guest Wi-Fi made simpler in communal lounges
- Water quality and hygiene
- Have you recently had a repair? You may receive a follow-up call
- Check your pendant alarm each month
In the January 2026 edition:
- Welcoming 2026
- Don’t miss our latest Let’s Talk Extra Care
- Oldham residents strike a pose for a good cause
- Save money with Housing Perks
- Stay cosy and connected this January
- A quicker, safer response with Appello’s new Queue Management System (QMS)
- Nominations are open – help us recognise our outstanding contractors!
- Support to help you live well at home!
- Have your say through our National Resident Forums
- Changes ahead for homes with heat networks
- Making our website even more accessible
- Please check your next of kin details
- A fresh start for recycling
- Check your pendant alarm each month
In the February 2026 edition:
- Introducing the new Resident Trust Fund
- We’d love your feedback on the resident newsletter
- Go paperless: get your newsletter by email
- Have your say: resident forums reminder
- Have you heard about our Environmental Awareness Group
- Photography and video sharing: a reminder about consent
- Do you know about a mutual or tenancy exchange
- Looking after your heart this February
- Helping Hands Fund – extra support when you need it
- Heat network update – new protections from January 2026
- Tenant Participation Advisory Service (TPAS) engagement update – supporting resident involvement
- Pendant alarm reminder