Equality, Diversity and Inclusion

Housing 21 aspires to embed diversity and inclusion within all our organisational activities to enable these principles to become part of our everyday processes. This Responsive Repairs Policy and related procedures will be applied fairly and equitably, irrespective of residents’ personal characteristics. When engaging with our residents on their satisfaction with the responsive repairs service, Housing 21 will actively seek feedback from the full diversity of our resident population.

To ensure inclusive outcomes from the responsive repairs service, consideration of individual requirements may necessitate reasonable adjustments to how this policy is applied or repairs are provided, and this should be considered on a case-by-case basis. This includes, but is not limited to, consideration of adaptations to meet the needs of residents with disabilities.