Helping Hands

We know that sometimes, unexpected things can happen, which can put pressure on your finances. To help support you with such situations, in 2022 we launched our Helping Hands Fund, offering a one-off grant for emergencies or unexpected bills.

After listening to feedback from residents that have received support from the fund and from their Scheme Managers, from 1 April 2023, we increased the maximum amount of fund that can be awarded per application as follows:

  • The maximum fund award is £300 per application 
  • We have increased shopping (supermarket) vouchers to £190 for a single person, £300 for a couple
  • What can I use the fund for?

    Some of the things the fund can be used for include:

    • utility debts
    • white goods
    • essential furniture (in some cases)
    • food vouchers
    • funeral expenses
    • travel costs to get to essential appointments, such as medical appointments

    The Helping Hands Fund is not intended to be used for rent payments, service charge payments or to pay other personal debts, such as credit card or loan payments.

    If you need support with any of these things, please speak to your Scheme Manager so they can help you see what other support is available.

  • How to apply for a grant from Helping Hands

    To apply for a grant from the Helping Hands Fund, please speak to your Scheme Manager who will guide you through a simple application form.

    Every application for a grant from the Helping Hands Fund will be assessed on its individual merit. We may ask for additional information, such as copies of bills and bank statements to support your application.   

    If your application is successful, Housing 21 will purchase any agreed goods, services or vouchers directly.

  • More useful information about Helping Hands

    Did you know Scheme Managers can set up payment plans and Direct Debits and offer support with claiming benefits? Watch our video to find out more on how your local manager can help you.

  • Benefits calculators
    • Turn 2 Us - Check which means-tested benefits you may be entitled to, including tax credits
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