Useful contact details and information

Details on how to get in touch with Housing 21 can be found on the Contact Us page. However, we recognise there may be times when you require advice and support outside of Housing 21.

In the event of an emergency, always call 999; otherwise the contacts below may be useful.

Appello
Appello emergency contact: 0333 321 6450
Benefits
Attendance Allowance Service Centre
Advice on new and existing claims for Attendance Allowance
Tel: 0800 731 0122
Text phone (for people with speech and hearing difficulties): 0800 731 0317
www.gov.uk/attendance-allowance/overview

Carers Allowance Unit
Advice and updates on claims for Carers Allowance
Tel: 0800 731 0297
Text phone (for people with speech and hearing difficulties): 0800 731 0317
www.gov.uk/carers-allowance/how-to-claim

Disability Living Allowance Helpline
Advice on existing claims for Disability Living Allowance
Tel: 0800 121 4600
Text phone (for people with speech and hearing difficulties): 0800 121 4523
www.gov.uk/disability-living-allowance

Discretionary Housing Payment (DHP)
Provides financial support to help with rent or housing costs
www.gov.uk

Personal Independence Payment
Enquiry line for general PIP enquiries. Tel: 0800 121 4433
PIP claim line to start a claim for PIP. Tel: 0800 917 2222
Text phone (for people with speech and hearing difficulties): 0800 917 7777
www.gov.uk/pip

Turn2Us
Check which means-tested benefits you may be entitled to, including tax credits
https://benefits-calculator.turn2us.org.uk/

Universal Credit
Advice and information about Universal Credit
Tel: 0800 328 9344
Text phone (for people with speech and hearing difficulties): 0800 328 1344
www.gov.uk/universal-credit

Universal Credit Support
UNIVERSAL CREDIT SUPPORT (uc-helper.co.uk)
Charities
Age UK
Free, independent advice on a wide range of issues for older people and their carers from Age UK
Tel: 0800 055 6112
Textphone (for people with speech and hearing difficulties): 0800 269 626
www.ageuk.org.uk

Independent Age:
Independent Age can provide you and your family with clear, free and impartial advice on important issues such as care and support, money and benefits and health and mobility
Tel: 0800 319 6789
www.independentage.org

Royal British Legion
www.britishlegion.org.uk
Complaints
Housing 21
0303 123 1622
enquiries@housing21.org.uk
www.housing21.org.uk/about-us/contact-us/complaints

Housing Ombudsman
0300 111 3000
info@housing-ombudsman.org.uk
PO Box 152 | Liverpool L33 7WQ
www.housing-ombudsman.org.uk

Local Government (Social Care) Ombudsman
061 0614 PO Box 4771| Coventry CV4 0EH
www.lgo.org.uk

Care Quality Commission National Customer Service Centre
Tel: 03000 616161
enquiries@cqc.org.uk
Centre Citygate | Gallowgate | Newcastle
upon Tyne NE1 4PA
www.cqc.org.uk
Data protection and fraud
Action Fraud
The National Fraud and Cyber Crime Reporting Centre
Tel: 0300 123 2040
www.actionfraud.police.uk

Data Protection Officer
Email: dataprotection@housing21.org.uk
Tel: 0370 192 4000
Data Protection Officer Housing 21, Tricorn House, 51-53 Hagley Road, Birmingham
B16 8TP

Housing 21 privacy statement
www.housing21.org.uk/corporate/privacy
Dementia support
Alzheimers Society
www.alzheimers.org.uk

Dementia Friends
www.dementiafriends.org.uk
Energy bill support
British Gas Energy Trust
Offer two energy debt write-off funds
www.britishgasenergytrust.org.uk

Energy Saving Trust
Independent organisation providing useful hints and tips
www.energysavingtrust.org.uk

Royal British Legion
A new grant scheme for veterans and their families who are struggling to pay their energy bills
Tel: 0808 802 8080
www.britishlegion.org.uk/get-support

Winter Fuel Payments Helpline
Information and advice
Tel: 0800 731 0160
Text phone (for people with speech and hearing difficulties): 0800 731 0464
www.gov.uk/winter-fuel-payment
Equality and respect
Respect and Inclusion Charter
www.housing21.org.uk/about-us/respect-and-inclusion

Galop LGBT+ Anti-Violence Charity
Tel: 0800 999 5428 (Monday, Tuesday and
Friday,10am to 5pm; Wednesdays and
Thursdays,10am to 8pm)
www.galop.org.uk/types-of-abuse/
domestic-abuse/
Financial support
Cost of living support
Cost of Living Support (col-helper.co.uk)

Helping Hands Fund
Housing 21's Helping Hands Fund can provide one-off grant payments to help with unexpected bills
Helping Hands Fund

Money Advice Service
Tel: 0800 138 7777
www.moneyadviceservice.org.uk

Money Helper
(free guidance, tools and calculators)
Tel: 800 138 7777
www.moneyhelper.org.uk

Money Saving Expert
Useful hints, tips and guidance from money saving expert, Martin Lewis
www.moneysavingexpert.com

National Debtline
A charity run by the Money Advice Trust dedicated to providing free independent and confidential advice on personal debt.
Tel: 0808 808 4000
www.nationaldebtline.org

Step Change Debt Charity
Free, flexible debt advice that is based on a comprehensive assessment of your situation
Tel: 0800 138 1111
www.stepchange.org

Tax Help for Older People (TOP)
Free, independent professional advice on personal tax for older people on a low income
Tel: 01308 488 066
www.taxvol.org.uk

Turn2Us
Charitable grants that do not have to be paid back
www.turn2us.org.uk
Food banks
Food Cycle
Food Cycle connects communities, working with thousands of volunteers and surplus food to welcome anyone who needs a meal
www.foodcycle.org.uk/community-meals/

Love Food Hate Waste
This website offers helpful hints, tips and guidance to help you get value from your food
www.lovefoodhatewaste.com

OLIO
Connecting neighbours and local businesses, so surplus food can be shared, not thrown away
www.olioex.com

Too Good to Go
The ‘Too Good to Go’ app allows customers to buy and collect ‘Magic Bags’ of food at very low prices
www.toogoodtogo.co.uk

The Trussell Trust - Food banks
Supporting a nationwide network of food banks to provide emergency food and support to people who need it
Tel: 0808 208 138
www.trusselltrust.org
Gas leaks
National Gas Emergency Service
0800 111 999
Health
National Grid Priority Services Register
The Priority Services Register provides extra help and additional support during a power cut for older people, very ill or disabled people, or those who rely on power for medical equipment.
Tel: 0800 096 3080
Email: info@nationalgrid.co.uk
www.nationalgrid.co.uk
Pensions
Money and Pensions Service
Impartial money and pensions guidance, backed by government and free to use
Tel: 0800 138 7777 MoneyAndPensionsService.org.uk

Pension Credit Application Line
Tel: 0800 99 1234
Textphone (for people with speech and hearing difficulties): 0800 169 0133
www.gov.uk/pension-credit

The Pension Service
Help and advice about pensions and benefits for people at or over Pension Credit qualifying age
Tel: 0800 731 0469
Textphone (for people with speech and hearing difficulties): 0800 169 0133
www.gov.uk

Pension Wise
Guidance for people aged over 50 with a workplace or personal pension
Tel: 0800 138 3944
Pets
Housing 21 pet policy www.housing21.org.uk/resident-information

PDSA

www.pdsa.org.uk

RSPCA

www.rspca.org.uk
Purchasing with us
Guide to purchase

coming soon
Renting with us
Pay your rent online

www.housing21.org.uk/resident-information/pay-your-rent

Pay your rent (Allpay card only)

www.allpayments.net

0330 041 6497 (calls charged at national rate)

Guide to rent

www.housing21.org.uk/resident-information
Resident engagement
Resident engagement group

www.housing21.org.uk/resident-information/resident-engagement-groups
Service charge
Service charge calculation

www.housing21.org.uk/resident-information
Shared ownership with us
Guide to shared ownership

Coming soon
Support groups
DeafHope from Signhealth
Text: 07970 350 366
www.signhealth.org.uk/resources

Disrespect Nobody
www.disrespectnobody.co.uk

Hourglass
Tel: 0808 808 8141
Text: 07860 052906
www.wearehourglass.org

ManKind Initiative
Tel: 01823 334 244 (Monday to Friday, 10am to 4pm)
www.mankind.org.uk

National Centre for Domestic Violence
Tel: 0800 970 2070 (24 hours a day)
Text NCDV to 60777
www.ncdv.org.uk

Paladin – National Stalking Advocacy Service
Tel: 020 3866 4107 (Monday, Tuesday, Thursday and Friday, 9am to 3pm; Wednesdays, 10am to 5pm)
Email: info@paladinservice.co.uk
www.paladinservice.co.uk

Rape Crisis
www.rapecrisis.org.uk

Refuge – Against Domestic Violence
Tel: 0808 2000 247 (24 hours a day)
www.nationaldahelpline.org.uk
www.refuge.org.uk

Respect – Men’s Advice Line
0808 801 0327 (Tuesday, Thursday and Friday, 9am to 5pm; Mondays and Wednesdays, 9am to 8pm)
www.respect.uk.net
www.mensadviceline.org.uk

Women’s Aid
www.womensaid.org.uk