Your rights and our performance
The Social Housing (Regulation) Act requires all landlords to ensure residents can access information that is relevant to them about their housing association. This includes performance reports linked to Tenant Satisfaction Measures, our Financial Statements which are an annual report of Housing 21's performance and details about your lead points of contact if you have concerns about the Consumer Standards or Health and Safety.
-
Social Housing (Regulation) Act and TSMsResidents living in rented properties have been given increased rights to ensure they are living in safe, quality homes with reputable landlords following the introduction of the Social Housing (Regulation) Act.
-
Consumer Standards and Health and Safety LeadsThe Social Housing (Regulation) Act requires organisations to have a Health and Safety Lead to ensure the health or safety of residents of social housing, and a Consumer Standards Lead to ensure compliance of the organisation with the consumer standards as set out in the Act.
-
Financial Statements Summary 2022/ 2023Every year, Housing 21 publishes its Financial Statements which is a comprehensive report of its performance over the past financial year.
-
Our performance: Tenant Satisfaction Measures 2023
Find out how we performed against the Regulator of Social Housing's 22 Tenant Satisfaction Measures
-
Our performance: Complaints Performance and Service Improvement Report 2023 – 2024Read our annual Complaints Performance and Service Improvement Report 2023 – 2024
-
Decent Homes StandardThe Decent Homes Standard is a standard set by the UK government which applies to the social rented sector.
