Your rights and our performance
The Social Housing (Regulation) Act requires all landlords to ensure residents can access information that is relevant to them about their housing association. This includes performance reports linked to Tenant Satisfaction Measures, our Financial Statements which are an annual report of Housing 21's performance and details about your lead points of contact if you have concerns about the Consumer Standards or Health and Safety.
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Social Housing (Regulation) Act and TSMsResidents living in rented properties have been given increased rights to ensure they are living in safe, quality homes with reputable landlords following the introduction of the Social Housing (Regulation) Act.
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Consumer Standards and Health and Safety LeadsThe Social Housing (Regulation) Act requires organisations to have a Health and Safety Lead to ensure the health or safety of residents of social housing, and a Consumer Standards Lead to ensure compliance of the organisation with the consumer standards as set out in the Act.
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Financial Statements Summary 2023/ 2024A summary of Housing 21's annual Financial Statements report
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Our performance: Tenant Satisfaction Measures 2023Find out how we performed against the Regulator of Social Housing's 22 Tenant Satisfaction Measures
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Our performance: Complaints Performance and Service Improvement Report 2023 – 2024Read our annual Complaints Performance and Service Improvement Report 2023 – 2024
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Decent Homes StandardThe Decent Homes Standard is a standard set by the UK government which applies to the social rented sector.
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Quarterly complaints reportEvery three months, Housing 21 will publish its Quarterly Complaints Report publishing details around any complaints received over the past three months.
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Annual Landlord Performance Report 2023/ 2024When the Housing Ombudsman reports five or more findings against a landlord during a financial year (April to March), a Landlord Performance Report must be published.
