We are committed to transparency and accountability, ensuring that you have access to the information you need to make informed decisions about your home.
Resident feedback is crucial to measuring and evaluating our performance. Your insights help us understand what we're doing well and where we can improve.
Overall resident satisfaction
We are pleased to share the results with you and report our 2024 overall satisfaction rate.
89
%
Overall resident satisfaction
90
%
Rented properties
82
%
Shared ownership properties
Resident satisfaction
View our latest Tenant Satisfaction Results from 2024
Landlord reports
We report each year on our performance as a organisation. Read the latest report.
Complaints reports
View our latest complaints report to see how we are performing
Other publications
View our financial statements, investors updates and further reports.
Your feedback
By sharing your feedback we can continue to learn and improve services.
Your voice and influence
Find out how you can get involved in resident engagement to influence decisions.
Consumer standards
Consumer Standards, Health and Safety
Resident stories
Hear directly from residents