Housing 21 residents can get involved locally in shaping our services

How to get involved

We believe in fostering a strong sense of community and encouraging residents to have a say in decisions that impact their scheme.

There are various ways to get involved locally, whether through resident meetings, forming a Residents’ Association, or participating in social activities.

Your local manager is always available to advise on the best ways to engage, ensuring your voice is heard and valued.

We actively encourage the formation of a Residents’ Association (RA) to create a collective and democratic voice for issues that matter most to residents. An RA provides a platform for residents to collaborate, address concerns, and work alongside Housing 21 to enhance scheme life.

For more information on how to start a Residents’ Association, download our Resident Associations handbook.

Listen to the Resident Association handbook audio version

Download our social committees guidance.

Choice and consensus

At Housing 21, we are committed to enabling our residents to live the life they choose by promoting independence and choice.

As a resident you need to have a good understanding of all the options, along with the consequences of any decision(s), to be able to make an informed choice.

Decisions and choices, whether made by an individual, the scheme or by Housing 21, are more likely to be successful if they are discussed first. Sometimes the terms of the lease or tenancy agreement may mean our permission is required before actioning any decisions as we may need to consider certain conditions.

Download the Choice and Consensus Guide
Download the Choice and Consensus Guide Large Print

We run regular surveys to give you the opportunity to make your views and priorities known.

Our surveys include:

Move in survey: If you’re a new resident, you may be invited to complete this survey within the first four weeks of moving in with us.

National Residents’ Survey: Every year we undertake a short survey to find out how satisfied you are with your home and the quality of service you receive. Part of the survey will include questions linked to the Tenant Satisfaction Measures. These
are measures the Regulator of Social Housing requires all social housing landlords to report against each year.

Care survey: If you receive care directly from Housing 21, we will invite you to take part in this annual survey.

Repairs survey: We have reintroduced our repairs survey on a continuous, monthly basis to ensure we can track trends on regional and national levels.

Complaints Satisfaction Survey: If you have made a complaint to us, we will invite you to take part in our complaints survey. We publish these results every month to understand what we have done well and where we could improve.

Ad-hoc surveys: From time to time we survey residents about specific elements of the services we offer to see how and where we can improve.

"We all have a voice but the only way it can be heard is if we use the opportunities available to us, whether that’s by joining a group or completing the annual resident survey."
Sarah Extra Care Resident