General news
Make a payment
Do you need to make a payment? Follow our simple guide
We explain your payments
Your home is part of a wider property which offers communal facilities and shared amenities with other residents. Therefore, there are additional charges which cover the maintenance of the building, communal areas and services.
This contributes towards the cost of your local housing manager and support services such as the hard wiring of the emergency call system.
This covers the cost of the amenities that you share with your neighbours, including the following:
-
Scheme manager service
-
Our 24-hour emergency call service
-
Repairs and maintenance services
-
Window cleaning
-
Gardening
-
Heating, lighting, and upkeep of communal areas
The service charge you pay will vary depending on where you live and what services you receive. We will consult with you every year about the services you receive, and review all of the contracts annually to ensure that we have the best possible arrangements for you.
This is used to offset the cost of any future major repairs. Residents in rented accommodation will pay this monthly. Depending upon the terms of your lease, residents who own or part own their properties can either pay this monthly through your service charge or defer the payment until the sale of your property.
This enables Care Workers to be on site 24/7 to deliver unplanned and emergency care. If you live in Extra Care, you will either pay this yourself or through the local authority, regardless of whether you receive care. Speak to your manager for more information.
As with any property, you will be responsible for Council Tax, TV licence and Wi-Fi. We also recommend you take out contents insurance for personal items in your home.
Depending upon the terms of your lease, your utility bills (gas, electric, water) maybe covered by your service charge or may have to be paid for separately.
Additional charges are applicable for care packages and domestic support with household chores.
Housing 21 is committed to helping residents safeguard their finances. This guide provides essential information on recognising and preventing financial abuse, as well as where to find support if you need it. Understanding the risks and knowing your rights can help you stay in control of your money and financial wellbeing.
Help with finances
Need help with your finances? We are here to help and have a range of support available.
