General news
The role of your local manager
Our residents tell us how important it is to have a local point of contact, therefore our properties have local managers to provide advice and guidance and help make sure things run smoothly.
Your manager will appoint contractors to support the maintenance of the building and grounds on your behalf, and ensure the safety, security and cleanliness of the scheme.
When required, they will also:
• Provide support, whilst respecting your privacy and independence
• Agree how often they will contact you, ranging from daily to not at all
• Help in an emergency by contacting professionals or relatives
• Ensure your key contact information is up to date
• Work with organisations to help meet your needs
• Encourage social activities
• Support the Residents’ Association
• Manage bookings for the guest room and communal areas
• Manage any on-site employees
• Support you to access care services if required
Your manager will inform you about scheduled time off and may appoint a relief manager in their absence.
Any information you provide will be recorded to ensure we meet your needs. For example, if you have a visual impairment, we can arrange for certain materials to be made available in large print, audio, or Braille.
We won't share your information with third parties unless you give explicit consent, except to prevent fraud or as required by law. You can request our full privacy notice from your manager or download it online.
Employees will maintain friendly yet professional relationships with you. They cannot accept gifts of money, bequests, or act as your Executor or witness to your will.
Making a difference (M.A.D)
We love to know when our Local Managers are making a difference and going above and beyond for residents across our communities. If you would like to tell us how they are doing you can email:
mad@housing21.org.uk
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