As the New Year approaches, we want to extend our warmest wishes to everyone across Housing 21. This time of year is an opportunity to reflect on connection, kindness and hope. 

Our community is strongest when we look out for one another. We encourage everyone to: 

• Check on your neighbours
• Stay safe if you're travelling 
• Take care of your physical and mental wellbeing 

As we welcome 2025, we are excited to continue our commitment to providing you with quality, comfortable homes, ensuring that your home remains a place of comfort, safety and joy. Thank you for being a part of our community. 

Wishing you and your loved ones a happy, healthy, and prosperous New Year!

You can now see the Tenant Satisfaction Measures report (TSMs) for your scheme on our website. 

These have been created from your responses in the 2023/2024 National Residents’ Survey. The report tells you your scheme’s survey results broken down into the 22 measures and it is a great way to see feedback from residents.

To keep anonymity, we only publish reports for schemes that have had over 10 responses, this means your privacy is always protected. If your report is not visible on the website, please ask your scheme manager to make this available to you.

It’s easy to check if your scheme’s report is available: 

• Visit the Housing 21 properties page: www.housing21.org.uk/our-properties/ 
• Search for your scheme by name or location
• If a report is available, you’ll find a button with ‘Tenant Satisfaction Measures Report’ on your scheme’s page

Your feedback plays a big part in helping us improve and making your scheme a great place to live. 

If you’ve got any questions or need any help finding this on our website, please contact your scheme manager.

January is notorious for being a financially challenging month. We encourage you to join over 1,300 Housing 21 residents who are saving money with Housing Perks.

Housing Perks is a free mobile app that provides access to an impressive range of discounts and cashback opportunities.

Impressive Savings

Currently, 1,384 Housing 21 residents are actively using the Housing Perks app, collectively saving an impressive estimated £15,000 per year. 

Savings across popular retailers

The app's discounts span a range of national retailers, including:

• Asda
• Tesco
• Marks and Spencer
• Aldi
• Sainsbury's

How Housing Perks works

This mobile application is free to download and is available on both the Apple App Store and Google Play Store, the app offers a simple and straightforward registration process. You can easily access the platform by entering your tenant reference number.

Download Housing Perks today and start saving!

Nominations are now open for our ‘Outstanding Contractor of the Year’ where we celebrate all our fabulous contractors!  

Has a contractor gone ‘above and beyond’ to help you or others at your scheme? If so, we want to hear about them!   

We’d like to applaud the many examples of times when our contractors have gone ‘above and beyond’ over the past year, to deliver quality services in residents’ homes and to create an opportunity to say, ‘thank you’.   

The survey will remain open from Thursday 2 January 2025 until Friday 31 January 2025.  

We would love to hear from you!

To nominate an ‘Outstanding Contractor of the Year’, you can either scan the QR code below using your mobile phone or tablet camera which will take you to our form to fill out a nomination or speak to your local manager who will be able to do submit a nomination on your behalf.  ​

All you need to do is provide is your name, your scheme, the contractor’s name and company, type of service they deliver and the reason you are nominating them.  

Once the survey closes, all contractors who have been nominated will receive a ‘Housing 21 Outstanding Contractor of the Year’ certificate in Spring 2025 on your behalf, as a token of appreciation for their hard work over the last year.

Get your nominations in now!

A partnership between local government and Xyrius is transforming digital literacy for Manchester housing residents through a digital skills programme.

The initiative provides participants with training over a two-week period, helping residents with online and technology skills.

Festus Igbinehi, Local Housing Manager based at Sydney Jones Court praised the programme's impact: "The course has been fabulous. Not only have the residents enjoyed it but it has made a massive difference to their digital skills, some of them are now doing the majority of their shopping online."

Resident Angela shared her experience of the programme: "Even though I know how to use my phone, there were certain things I didn't know how to do on a laptop. I have learnt about scamming and different types of scams and ways of blocking them."

Seven residents from Sydney Jones Court in Manchester have now completed the course and recently received their certificate along with a free Samsung digital tablet. We will bring more news on this initiative in 2025.

We are committed to the safety of our employees who are working out at our schemes to support you, our residents. As a result, we have recently introduced a new approach to provide an extra level of safety. The new personal safety technology provides an innovative solution to support employees who work alone in schemes.

The ID Ultra system equips Housing 21 employees with a personal safety device, which is connected to their ID badge. This offers an immediate lifeline in emergency situations. With a simple press of a panic button, the device instantly connects to a professional alarm monitoring centre, ensuring a rapid and coordinated response if an employee feels threatened or requires assistance. 

We want our residents to know that we take the safety of our residents and employees seriously, and this new technology is a significant step in ensuring their protection while they continue to provide essential services to our community.