We’re excited to announce the return of our Retirement Living Resident Conferences! These events are a great opportunity to hear updates from Housing 21, share your feedback, and take part in engaging sessions. 

This year’s conferences will include: 

• A welcome from Bruce Moore, CEO
• A regional update from your Head of Service and Regional Operations Manager
• Sessions on sustainability, the cost of living, and income maximisation
• An interactive quiz

Conference dates and locations: 

📍 01 May – Southampton (Novotel Southampton)

📍 07 May – Nottingham (DoubleTree by Hilton Nottingham Gateway)

📍 13 May – Ashford (Ashford International Hotel)

📍 16 May – Leeds (Park Plaza, Leeds)

📍 28 May – Birmingham (Holiday Inn Birmingham Airport) 

How to register:

Register your place via our online form.

Register via email: retirementliving@housing21.org.uk 

Alternatively, speak to your local manager.

Want to know more?

Access our Resident Conferences F.A.Qs.

We’re pleased to share the results of our annual National Residents’ Satisfaction Survey for 2024/25. 

Every year, we’re required by law to survey our residents in line with requirements set out by the Regulator of Social Housing. The annual survey must include 12 Tenant Satisfaction Measures (TSMs), which cover aspects such as overall service, communal areas, and treating residents fairly and with respect. 

In this reporting year (2024/25), 89% of Housing 21 residents are satisfied with the overall service we provide. This figure has increased by 3% from the previous year (86% satisfied in 2023/24). 

The overall satisfaction scores for each of the TSM questions are shown in the table below. 

We’d like to thank you for your participation in the survey. Your feedback allows us to improve our services going forward. 

If you have any questions about the national results, or to find your scheme’s individual results, please speak with your local housing manager. 

Thank you, 

Housing 21 Research Team  

Our recent Resident Communications survey has now closed, and we’d like to say a big thank you to everyone who took part. Your feedback is really important and will help us improve the way we communicate with you. 

We’re now analysing the results and will share our results in due course. We’re also looking to host focus groups later this year to ensure we’re meeting your needs and making the right improvements. Look out for these in a future newsletter. 

A special congratulations to our prize draw winners, Patricia at Marian Murdoch Court and Maureen at Dodds Court! We’ll be in touch soon so you can claim your prize. 

Thank you again for your support! 

We’d like to apologise to Rick at Evans Williams Court in Newport. Rick kindly shared some great gardening tips for our March newsletter, however due to a mistake on our part, Rick’s name was put against the wrong tips. 

We really appreciate the time and effort our residents put into contributing to the newsletter, and we’re sorry for the mix-up. 

We’ve been busy behind the scenes redeveloping our website to make it easier to use and more helpful for both current and future residents. 

The new site will have:  

• Streamlined content for clearer information 

• Improved navigation and search functions 

• A redesigned ‘Residents’ section with useful resources 

• A fresh, modern look 

• And a lot more! 

We’re currently testing the site and gathering feedback to make sure it works for you. Thank you to residents in Wetherby and Essex who joined our in-person website testing days in March. 

We’re committed to making sure residents have a voice in shaping life at Housing 21. Here’s a roundup of the latest forums and networks in both Extra Care and Retirement Living where residents are getting involved. 

Disability Forum: 

The Disability Forum held its first meeting of 2025 and now provides regular updates at the Extra Care Forum. This group shares lived experiences and offers recommendations to help improve accessibility at Housing 21. They’re looking for new members – if you’re interested, please contact StrategicOperationsTeam@Housing21.org.uk. Meetings are held on Microsoft Teams. 

Resident Service Charge Network: 

A new resident-led network has been created to focus on service charges. This group helps Housing 21 make service charges easier to understand. Meetings are held monthly on Microsoft Teams, chaired by a resident, with Housing 21 representatives including Tracy Jones (Head of Operational Development) and Richard Lawton (Rent Service Charge Accounting Manager). New members are always welcome – contact StrategicOperationsTeam@Housing21.org.uk to get involved. 

Environmental Awareness Group: 

Another new resident-led network, this group focuses on Housing 21’s environmental impact and exploring greener approaches. If you’d like to take part or learn more, contact Dean.Doerr@Housing21.org.uk. 

LGBT+ Resident Forum: 

The LGBT+ @ Housing 21 resident forum provides a safe and inclusive space for LGBT+ residents to share their experiences and help shape positive change. 

The forum meet quarterly on Microsoft Teams, with discussions based on topics suggested by members. At our last session, they discussed: 

• Whether the name ‘LGBT+ Forum’ represents the group effectively 

• What members want the forum to achieve 

• Daily life as an LGBT+ resident at Housing 21 

• Support and resources for LGBT+ residents 

Their next meeting is on Monday 14 April 2025 at 2pm, where they’ll be setting objectives for the year ahead and discussing ways to make Housing 21 even more inclusive. 

If you’d like to get involved, email our Researcher, Mabelle House, who is our current chair. Email: mabelle.house@housing21.org.uk   

Are you a keen gardener? Whether you’ve been growing vibrant flowers, tasty vegetables, or creating a peaceful outdoor space, we’d love to see your hard work! 

Send your gardening photos via email to communications@housing21.org.uk – they may be featured in future newsletters or on our social media. 

Happy gardening! 🌻✨