Congratulations to the winners of our recent Fancy Hamper competition!

We had two winners, with one selected from Extra Care and one from Retirement Living:

• Betty – Extra Care
• Pat – Retirement Living

Thanks to everyone for taking part, and don’t worry if you didn’t win this time, there’s another competition coming right up! 

“When the dog bites, when the bee stings…” we start thinking about our favourite things!

We’d love to hear about yours. Complete our short form for the chance to win a Luxury Afternoon Tea hamper to enjoy this Autumn.

Tell us about some of your favourite things, including: favourite meal, hobby, thing you enjoy most about Autumn, and more!

Your answers will help us to learn more about the people who make our Housing 21 community so special.

If we’d like to share your answers in a future newsletter, on our website or on social media, we’ll ask for your permission first. Your information will only be used for this competition and resident engagement activities, in line with our Privacy Notice.

The closing date for entries is Monday 30 November 2026. Every entry will be entered into the competition.

To enter, complete the form.

If you need support, please speak to your local manager, who will be happy to help. 

We regularly remind you to tell your local manager if your next of kin has changed. They can then make sure our records are up-to-date. 

Your next of kin may also be interested in receiving our monthly newsletters. If they’d like to receive it, simply send us an email with their details and we can add them to our mailing list.

This is a simple way to help your loved ones keep up with the latest Housing 21 news and information.

Your voice matters, and soon you’ll have the chance to help shape the future of your community through the National Resident Survey 2026. 

The survey is linked to the Tenant Satisfaction Measures (TSMs) introduced by the Regulator of Social Housing. It helps us understand what we are doing well and where we can make improvements. 

Every response is anonymous, so please feel able to share your honest views. 

Last year, overall resident satisfaction rose to 91%. We’re pleased with this result and hope to improve on it again in 2026 and keep improving. 

Your feedback helps us understand what matters to you and can help shape positive changes in your community. 

From 1 October 2026, new government rules will give social housing residents a right to ask their housing provider for information about how its social housing is managed. 

The Social Tenant Access to Information Requirements (STAIRs) mean Housing 21 must publish information about:

• How we run our organisation
• How we spend money
• The homes we own
• Our performance
• The services we provide 

Find out more about the publication scheme.

From November 2026, Awaab's Law Phase Two introduces new legal requirements for social landlords to investigate and respond to certain serious housing hazards within set timescales. 

The law now covers a wider range of hazards. From 30 November 2026, Phase Two includes:

• Damp and mould 
• Excess cold 
• Excess heat 
• Falls on level 
• Falls on stairs 
• Falls between levels 
• Structural collapse 
• Fire and explosions 
• Electrical hazards 
• Domestic hygiene (including personal hygiene and food safety) 

If you are concerned about the condition or safety of your home, please report it as soon as possible to your local manager so we can investigate and take appropriate action. 

Find out more about reporting and resolving emergency hazards on our website.

Have you visited the website recently? We’d love to know what you think and whether there’s anything we could do better. 

Anyone who takes part will be entered into a prize draw to win a £50 shopping voucher. 

Complete the survey.

Join Independent Age and Housing 21 for a free online session about scams and how to protect yourself. 

Tuesday 27 October at 11am. 

Scott from the Independent Age Advice team will cover: 

• Different types of scams 
• Security dos and don’ts 
• How to avoid scams 
• What to do if you’ve been scammed 

The session is free and suitable for everyone. 

Visit our website for more information on how to register your place.

The Cinnamon Trust is a network of volunteers who help older people and their pets stay together when they need a little extra support. 

Volunteers can help with things such as: 

• Walking your dog 
• Changing litter trays 
• Taking your pet to the vet 
• Providing practical support with your pet’s care 

The service is available to pet owners aged 65 and over, as well as people who are terminally ill, regardless of age. This also applies to others in the same household. 

Find out more about the support available from The Cinnamon Trust and how to get help with your pet.

You may have seen plug-in solar panels being advertised for homes, gardens and balconies.  

We know that residents are interested in environmentally friendly ways to reduce their energy costs. However, there are currently safety, fire, insurance and installation risks that we need to consider. 

At present, Housing 21 does not permit plug-in solar panels to be installed at our properties. 

We’re continuing to look at the risks and guidance around these products and will review our position as things develop. 

Please do not buy or install a plug-in solar system for your Housing 21 home without permission from your local manager. 

Visit the scheme sustainability page for more information.

A quick monthly check is all it takes to make sure your pendant alarm is working properly when you need it most.

Your pendant alarm is there to give you peace of mind, knowing that help is always just a button press away. Taking a few moments to test it regularly helps ensure it will work reliably in an emergency.