General news
Safety at home
We want you to feel safe and secure in your home.
Online safety
Read our advice on how to create strong passwords and keep your data safe.
Building standards
Housing 21 is committed to ensuring the safety of our residents, visitors and employees.
Money safety
We understand that keeping your finances safe is important. Access advice to support you.
In 2024, the Social Housing (Regulation) Act came into effect giving residents in social housing more protection to ensure you are living in safe, quality homes with reputable landlords.
Social Housing (Regulation) Act 2023
Your rights and our performance.
The Social Housing (Regulation) Act, introduced in July 2023, ensures residents live in safe, quality homes with reputable landlords. It sets minimal standards and introduces stricter consequences for non-compliance, including unlimited fines.
From April 2024, the Regulator of Social Housing decided to take strict action against landlords who fail to meet the standards which are focused around four consumer standards.
Safe, good-quality homes and services.
Transparency, Influence, and Accountability: Openness, fairness, and respect.
Neighbourhood and Community: Safe, well-maintained neighbourhoods.
Tenancy: Fair allocation and management of tenancies.
