A wall covered in graffiti

Anti-social behaviour

We want you to feel safe in your home and comfortable to address any concerns regarding anti-social behaviour (ASB).

Anti-social behaviour
The arms of two ladies sitting on a bench and one holds a flower

Safeguarding and you

We are here for you

Safeguarding and you
RL Stoneleigh Court Illford Lady Presses Hand

Domestic abuse

We are committed to preventing and detecting any risk of harm.

Domestic abuse
Exterior image of Castlestead View

Building and fire safety

Housing 21 is committed to ensuring the safety of our residents, visitors and employees.

Building and fire safety
Resident using touch screen device

Emergency call system

All of our properties have a 24-hour emergency call system, managed by Appello*. 

Emergency call system
The grab rail in a shower

Aids and adaptations

Residents who may need an aid or adaptation can request support.

Aids and adaptations
"There's always assistance if you need it, I certainly feel safe in the building. I have a pendant that I can press to call for help anytime I need it, 24/7. That is the security I need."
John Extra Care resident
"It’s like living on a road, you all have your own front door, no one's allowed in without your permission."
Debbie Extra Care resident
"We really appreciate the security of our flat and that nobody can come inside unless we let them."
Edna and Rashford Extra Care residents
"The best thing here is I don’t feel lonely, and I feel safe."
Freda Retirement Living resident
"Not only is it a supportive environment, but there is also the element of feeling safe within a local community. "
Denise Retirement Living resident
"You will be living among people who can help you, particularly if your family do not live locally."
Denise Retirement Living resident
Resident scrolling on a mobile phone

Staying safe online