Access to 24/7 emergency call system

We know how important it is to feel safe at home which is why all of our properties have a 24/7 emergency call system, managed by Appello*. 


In Retirement Living, the system is linked to the on-call Appello Team whilst in Extra Care, you will be connected straight to the on-site Care Team in the first instance or Appello thereafter. 


The call systems in our newer schemes have a built-in video door entry system for reassurance so you can see and hear visitors before opening your front door. 

Resident on a video call using on wall tablet
An Extra Care resident using gym equipment with help from a carer from Housing 21

Your safety at home

We have lots of useful resources and information to help to keep you safe at home.