A heat network is a system that provides heat from one main source to lots of homes or buildings through special insulated pipes. The heat usually travels as hot water or steam. In simple terms, instead of each apartment having its own boiler, the whole scheme or block shares one big heat source in a plant room that sends the heat to everyone.

An Extra Care scheme in Guisborough, North Yorkshire

Find out what residents who have been involved in past acquisitions have to say about the process and transferring to Housing 21

If you are looking to buy an Extra Care or Retirement Living property with Housing 21, this page details some charges and considerations for you

Find everything you need to know about payments and charges when living in an Extra Care or Retirement Living property with Housing 21. Understand your rent and service charges, support charge and 24/7 core support.

Information for residents looking to get involved in engagement groups at a local level and help us to improve and develop the services offered by Housing 21

Ian Skipp is a Board Member for Housing 21

If you are a resident at Housing 21, these pages offer information, support and advice for anyone living in one of our properties at an Extra Care or Retirement Living scheme

This page will provide you with more information about financial help and support available through Housing 21's Helping Hands Fund